I am trying to change the broken logo my RT 4.4.2 setup. So, I went to Admin --> Tools --> Theme, and tried uploading my PNG logo file to RT. But I get the following error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at firstname.lastname@example.org to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
i looked the log, but did not find anything odd. here are some lines from the log:
[03/Jan/2018:23:34:57 -0800] 10.1.1.2 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 “GET /rt/Admin/Tools/Theme.html HTTP/1.1” 29056
[03/Jan/2018:23:34:57 -0800] 10.1.1.2 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 “GET /rt/NoAuth/images/request-tracker-logo.png HTTP/1.1” 22605
[03/Jan/2018:23:35:07 -0800] 10.1.1.2 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 “POST /rt/Admin/Tools/Theme.html HTTP/1.1” 529
so, on the 2nd line, there is no such file in /rt/NoAuth/images/request-tracker-logo.png
not sure what’s happening here. Is this a permisson issue?