[RT 4.4.2] having trouble changing RT logo

1

Hi everyone,

I am trying to change the broken logo my RT 4.4.2 setup. So, I went to Admin → Tools → Theme, and tried uploading my PNG logo file to RT. But I get the following error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at admin@helpdesk.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

i looked the log, but did not find anything odd. here are some lines from the log:

[03/Jan/2018:23:34:57 -0800] 10.1.1.2 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 “GET /rt/Admin/Tools/Theme.html HTTP/1.1” 29056
[03/Jan/2018:23:34:57 -0800] 10.1.1.2 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 “GET /rt/NoAuth/images/request-tracker-logo.png HTTP/1.1” 22605
[03/Jan/2018:23:35:07 -0800] 10.1.1.2 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 “POST /rt/Admin/Tools/Theme.html HTTP/1.1” 529

so, on the 2nd line, there is no such file in /rt/NoAuth/images/request-tracker-logo.png

not sure what’s happening here. Is this a permisson issue?

Please help!
thanks

2

Your log seems to be the access.log, while the error is probably on a different file called error.log with detailed information.

I suspect that the user your server is running as (www-data?) may not have rights to write files in the folder where the logo should be uploaded.