RT 4.4.2 - Autocomplete history of formular/text fields

RT Users
1

Hi there,

I have a really simple question to the pro’s of RT admins. Is it possible to modify the autocomplete list of formular fields?
For example, I open an existing ticket and switch to the “People” tab. There I like to change the Requestor. So I click on “Add new watchers” choose “Type > Requestor” and enter a eMail Adresse. Until there no problem. But if I start typing the eMail address I got a lot of old / no longer available eMail addresses. Is there any way to delete some of the suggested addresses?
I noticed that this history is not from the browser it seems to be on the RT side anywhere in the database.
Unfortunately I couldn’t find any thread in this forum which covers this issue.

Many thanks in advanced.

2

I did some tests and researches on my testing platform and I found out that the list you get presented while you are typing into a formular/text field is the content of the Users table of the database.
Of course we cannot delete any entry from there because we will loose the reference to tickets.

Therefore I will update my question. Is it possible to disable the suggestions while I’m typing an email address?

3

Well, what about to add a hashtag (#) in front of obsolete mail addresses? You won’t lose continuity and the autocomplete would AFAIK behave better.
Petr

4

Yes, the autocomplete works better then, but it’s quite ugly hack. Depending on current situation this is solvable these ways:

  • shred the obsolete users
  • merge the user with obsolete email address into the user (same person) with actual address
  • rename the obsolete users as first suggested

Perhaps it would be useful too to shred all users with no tickets (already shredded spam).