Hello,
I am stuck trying to set email notifications when actions like createticket, answer on ticket are triggered.
My current setup and configuration looks like this:
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ubuntu 16.04, server lts, sendmail 8, rt 4.4.1, apache2, DB mysql
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rt config
Set($MailCommand, “sendmailpipe”);
Set($SendmailArguments,“-oi -t -ODeliveryMode=b -OErrorMode=m”);
Set($SendmailPath, “/opt/rt4/etc/msmtp_wrapper”);
Set($NotifyActor, 1); -
rt4 directory with msmtp_wrapper files and /usr/bin/msmtp file have all rights for user www-data
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log journalctl -xe
Aug 18 14:22:06 rt RT[616]: [616] Couldn’t load object RT::Transaction #0
Aug 18 14:22:09 rt RT[630]: [630] <rt-4.4.1-630-1503058929-1799.108-3-0@###> #108/2074 - Scrip 3 On Correspond Notify Owner and AdminCcs
Aug 18 14:22:10 rt RTmailer[904]: CALL /usr/bin/msmtp -nt -oi -t RETURNED 78
Aug 18 14:22:10 rt RT[630]: [630] <rt-4.4.1-630-1503058929-1799.108-3-0@###> sent To: ###
Aug 18 14:22:10 rt RT[630]: [630] <rt-4.4.1-630-1503058929-247.108-4-0@###> #108/2074 - Scrip 4 On Correspond Notify Other Recipients
Aug 18 14:22:10 rt RT[630]: [630] <rt-4.4.1-630-1503058929-247.108-4-0@###> No recipients found. Not sending.
Aug 18 14:22:10 rt RT[630]: [630] <rt-4.4.1-630-1503058929-773.108-5-0@###> #108/2074 - Scrip 5 On Correspond Notify Requestors and Ccs
Aug 18 14:22:10 rt RTmailer[907]: CALL /usr/bin/msmtp -nt -oi -t RETURNED 78
Aug 18 14:22:10 rt RT[630]: [630] <rt-4.4.1-630-1503058929-773.108-5-0@###> sent To: ###
Aug 18 14:22:10 rt RT[630]: [630] Couldn’t load object RT::Transaction #0
Aug 18 14:22:10 rt RT[618]: [618] Couldn’t load object RT::Transaction #0 -
msmtp_wrapper config file
defaults
logfile /var/log/msmtp.log
account default
host ###.###.###
port 25
tls off
auth on
user ###
password ###
auto_from on -
msmtp_wrapper
/usr/bin/msmtp -t -C /opt/rt4/etc/msmtp_wrapper.conf
/usr/bin/logger -t RTmailer -p syslog.info – CALL /usr/bin/msmtp -nt “$@” RETURNED $?
Please HALP.
RESOLVED: Needed to add ‘maildomain: yourdomainname’ line to msmtp_wrapper.conf