recently I started using RT and I want to set it up in a particular way. I created few queues and groups. Users (group) should be able to post tickets in any queue but they should not be able to see other tickets in those queues. Given that I granted user group CreateTicket rights (users are enabled in RT) it seems I also need to add SeeQueue to let users create tickets. The thing is, SeeQueue lets users see all the tickets in that queue. Is there a way to set it up the way I described it?
Thanks in advance!