Hi All,
I am fairly new to the RT world, and have encounter an issue when trying to generate some form emails within RT4.4.0
I assumed that the Articles Area would be what i needed to have form comments and replies ready to launch. However when trying to create the Articles i find that the “Content” area seems to be missing a InPut Text Box.
Is it like this for everyone or am I missing an important plug in?
Thanks for your help.
BC
Is your 4.4.0 version an upgrade from a < 4.4 install?
I think what you’re missing is the article content custom field. In 4.4.0+ RT will set these up for you:
https://docs.bestpractical.com/rt/4.4.1/UPGRADING-4.4.html#UPGRADING-FROM-RT-4.2.0-and-greater
For new deploys we also establish some common defaults for Articles: a General class and a Content textarea custom field.
So before just recently, and for upgrades, you’d have to set this up yourself.
The easiest thing to do is navigate to “Admin > Articles > Custom Fields > Create” enter “Content” for the Name and choose “Fill in one text area” for the Type. Click “Create” and then click “Applies To” in the subnav. From there, check the “Apply globally” checkbox and click “Submit”.
https://docs.bestpractical.com/rt/4.4.1/customizing/articles_introduction.html#Custom-Fields
When you return to the screen in your screenshot there should be a place to enter content then.
Sir, you are a legend.
“The easiest thing to do is navigate to “Admin > Articles > Custom Fields > Create” enter “Content” for the Name and choose “Fill in one text area” for the Type. Click “Create” and then click “Applies To” in the subnav. From the check the “Apply globally” checkbox and click “Submit”.” - did the trick nicely.
