RT 4.2 suddenly reset to a nonsensical view

RT Users
1

Hello listmates,

Has anybody ever discovered a situation where all of a sudden your view
resets to a non-sensical view where your search, tickets, etc. configs -
all the advanced options - are gone and all you see is a view which is
essentially useless. Tickets, however, seem to be there - if you specify
them by number.

Any idea what this could be - or how to reset it to something reasonable?

Thanks.

Boris.

2

Hello listmates,

Has anybody ever discovered a situation where all of a sudden your view
resets to a non-sensical view where your search, tickets, etc. configs - all
the advanced options - are gone and all you see is a view which is
essentially useless. Tickets, however, seem to be there - if you specify
them by number.

Any idea what this could be - or how to reset it to something reasonable?

Is it SelfService?

Unprivileged users are forced to the SelfService web space of RT.

Is your account privileged?

-m

3

Hello listmates,
Hi Boris,

Has anybody ever discovered a situation where all of a sudden your view resets to a non-sensical view where your search, tickets, etc. configs - all the advanced options - are gone and all you see is a view which is essentially useless. Tickets, however, seem to be there - if you specify them by number.

Any idea what this could be - or how to reset it to something reasonable?
What’s the URL? Sounds like you ended up in self-service.

Thanks.

Boris.

Thanks,
Shawn

4

Hello listmates,

Has anybody ever discovered a situation where all of a sudden your view
resets to a non-sensical view where your search, tickets, etc. configs -
all
the advanced options - are gone and all you see is a view which is
essentially useless. Tickets, however, seem to be there - if you specify
them by number.

Any idea what this could be - or how to reset it to something reasonable?

Is it SelfService?

Unprivileged users are forced to the SelfService web space of RT.

Is your account privileged?

-m

Matt,

It may be - I am a privilleged user and have not seen self-service in a
long time - it may well be. Question is if that is the case how did I lose
my privilleges? What happened?

This is positively weird.

Thanks.

Boris.

5

Shawn,

Yes indeed, the url is: http:///rt/SelfService/

It is unwilling to go anywhere else.

Any idea why this would happen?

Thanks for excellent response.

Boris.On Tue, Feb 9, 2016 at 4:02 PM, Shawn Moore shawn@bestpractical.com wrote:

On 2016年2月9日 at 15:57:44, Boris Epstein (borepstein@gmail.com) wrote:

Hello listmates,

Hi Boris,

Has anybody ever discovered a situation where all of a sudden your view
resets to a non-sensical view where your search, tickets, etc. configs -
all the advanced options - are gone and all you see is a view which is
essentially useless. Tickets, however, seem to be there - if you specify
them by number.

Any idea what this could be - or how to reset it to something reasonable?

What’s the URL? Sounds like you ended up in self-service.

Thanks.

Boris.

Thanks,
Shawn

RT 4.4 and RTIR Training Sessions (
http://bestpractical.com/services/training.html)

  • Hamburg Germany — March 14 & 15, 2016
6

Shawn,

Yes indeed, the url is: http:///rt/SelfService/

It is unwilling to go anywhere else.

Any idea why this would happen?

Somehow your account became unprivileged.

I’m not sure if there is a history of pivilegeness of users, but there
could be something in the database.

-m

7

Shawn,

Yes indeed, the url is: http:///rt/SelfService/

It is unwilling to go anywhere else.

Any idea why this would happen?

Somehow your account became unprivileged.

I’m not sure if there is a history of pivilegeness of users, but there
could be something in the database.

-m

Matt, Shawn:

Thank you!

Matt, actually it turned out to be something different. Somehow something
in the browsing history/cookies told the RT to kick me into SelfService. I
deleted my browsing history in Chrome - and that worked like a charm, I am
back to my familiar interface.

Wow, that was a scare:)

Thank you very much for your help, everybody!

Cheers,

Boris.