Hi,
how can I change the stage of an existing scrip in RT 4.2?
In RT 4.0 there was an ‘Phase’ select box on the scrip page but I can’t
find it in RT 4.2.
Chris
how can I change the stage of an existing scrip in RT 4.2?
In RT 4.0 there was an ‘Phase’ select box on the scrip page but I can’t
find it in RT 4.2.
I assume you’ve discovered this by now, but just in case you haven’t,
the Stage of a scrip is settable on the Applies To page.
You can actually have a given scrip run as Batch in one queue and
Normal (new name for TransactionCreate) in the rest. You can change
the Stage and the Template when adding scrips per queue.
I did notice that our column map leaks the internal names for the
stages and have filed a bug #28739.
-kevin
I assume you’ve discovered this by now, but just in case you haven’t,
the Stage of a scrip is settable on the Applies To page.
This is not very obviously (for a long time RT admin) 
You can actually have a given scrip run as Batch in one queue and
Normal (new name for TransactionCreate) in the rest. You can change
the Stage and the Template when adding scrips per queue.
I think this flexibility is the reason why I have to unselect a scrip
from a queue and then select it again with a different stage, when I
want to change the stage of an queue scrip?! Also not very obviously.
Maybe you can add a ‘Changing Script Stages’ section to the ‘What’s New
in 4.2: Scrips Configuration’ blog post.
By the way the new flexible script configuration (once I understand it
;-)) is great as I can remove some queue filter within the scrips and
also get rid of some repeated scrips for different queues.
I did notice that our column map leaks the internal names for the
stages and have filed a bug #28739.
There is also an useless Reset button on the scrip modify page.
I just started planning the upgrade to 4.2. If I find things like the
above I will send you pull request. So maybe you plan some extra time to
review my pull requests for the next weeks
Chris
Am 29.01.2014 18:44, schrieb Kevin Falcone:
I assume you’ve discovered this by now, but just in case you haven’t,
the Stage of a scrip is settable on the Applies To page.
This is not very obviously (for a long time RT admin)
I agree.
You can actually have a given scrip run as Batch in one queue and
Normal (new name for TransactionCreate) in the rest. You can change
the Stage and the Template when adding scrips per queue.I think this flexibility is the reason why I have to unselect a scrip
from a queue and then select it again with a different stage, when I
want to change the stage of an queue scrip?! Also not very obviously.
While not my favorite workflow, I’m not sure how else that particular
page would allow editing of those attributes (other than a lot of JS
to make the rows clickable editable CRUD, but that was never a 4.2
goal).
Maybe you can add a ‘Changing Script Stages’ section to the ‘What’s New
in 4.2: Scrips Configuration’ blog post.
I’m surprised there wasn’t a summary of changes document. I expect
something will get put together as we prep for 4.2 training later this
year.
By the way the new flexible script configuration (once I understand it
;-)) is great as I can remove some queue filter within the scrips and
also get rid of some repeated scrips for different queues.
That was the major goal. It’s more clicking, but avoids writing all
those filters.
I just started planning the upgrade to 4.2. If I find things like the
above I will send you pull request. So maybe you plan some extra time to
review my pull requests for the next weeks
I look forward to seeing what you find.
-kevin
Another one:
How can I delete a scrip?
The Method is there but I can’t find anywhere a delete button for
scrips, even by checking the HTML source code.
Chris
How can I delete a scrip?
The Method is there but I can’t find anywhere a delete button for
scrips, even by checking the HTML source code.
I have a vague recollection that the argument was made that deleting
scrips was ‘dangerous’ because there’s no way to get them back, so we
were going to move to a Disabled/Enabled model like most objects in
RT.
Unfortunately, while that is a good argument, there are some UI
failures supporting it. I’ll file a bug about it.
-kevin
Unfortunately, while that is a good argument, there are some UI
failures supporting it. I’ll file a bug about it.
I’ve filed
http://issues.bestpractical.com/Ticket/Display.html?id=28873
about the terrible Disabled UI, and it touches briefly on Deleted.
We’ll address this after we fix display of Disabled Scrips.
-kevin
I’ve filed
Login
about the terrible Disabled UI, and it touches briefly on Deleted.
We’ll address this after we fix display of Disabled Scrips.
Can you please add me to the ticket so I get notified on any changes.
Thanks.
Chris