I am looking for a scrip that I can put somewhere in RT that will check for a particular email address and not send more than one email to address.
Example, I have a user that belongs to an exchange group that is currently the email for a contractors group that I have set up. He receives multiple emails when he is requestor, admin cc and so on. I have tried to use a scrip I found on the Wiki from the Notifications patch which proved to not work at all for 4.2.6.
I am new to Perl but I catch on quick. I am having hard times trying to get the language right. Anyone have an example scrip for this issue?
IT Systems Technician
Osborne Wood Products, Inc.