After a recent upgrade to 4.2.12, RT doesn’t seem to be sending out emails. It accepts them in, but we don’t get any acknowledgement emails, nor correspondences.
I need a way to debug this to pin-point the issue, thanks.
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633
signature.asc (842 Bytes)
After doing some digging, it appears the issue was due to the queue’s scrips being disabled on the upgrade. After re-enabling them, the issue is resolved.
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633> On Mar 29, 2016, at 3:35 PM, Gary Greene ggreene@minervanetworks.com wrote:
After a recent upgrade to 4.2.12, RT doesn’t seem to be sending out emails. It accepts them in, but we don’t get any acknowledgement emails, nor correspondences.
I need a way to debug this to pin-point the issue, thanks.
–
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Washington DC - May 23 & 24, 2016
signature.asc (842 Bytes)