RT 4.2.10: Renumber imported tickets

I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]
I next did a clean install on SUSE (12.2, 64bit), which worked.
Now I need to add the old data.
I updated the old database by the following steps:
make upgrade-database
/opt/rt4/etc/upgrade/upgrade-articles
/opt/rt4/sbin/rt-validator -check
/opt/rt4/sbin/rt-serializer
/opt/rt4/sbin/rt-importer
This loaded the data, but changed the ticket numbers.
How can I get the back to what they were? [Should be no conflicts, but I can handle that separately.]

I am running RT on MySQL, and can handle SQL based changes fine.
The sbin/rt interface is currently eluding me, as is the perl code interface.

If anyone has a complete relationship diagram, I would appreciate it.
Best I have found is:
http://requesttracker.wikia.com/wiki/File:Rt4-schema-relationships.svg

/jeff

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I am trying to import data from RT 3.8.4 into RT 4.2.10.

I first tried to update in place, but that failed. [Ancient version
of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]

I next did a clean install on SUSE (12.2, 64bit), which worked.

Now I need to add the old data.

I updated the old database by the following steps:

        make upgrade-database

        /opt/rt4/etc/upgrade/upgrade-articles

        /opt/rt4/sbin/rt-validator �check

        /opt/rt4/sbin/rt-serializer

        /opt/rt4/sbin/rt-importer <ExportedDataDirectory>

You can import a mysql export from the old version into the new database
and then follow the upgrade instruction.
So:

  • install new system, install RT according to the installation manual if
    you want to check if all is functional also run make initdb. If that
    works, make dropdb, import the old data and following the upgrade
    instructions paying attention to the fact that you’re using mysql. My
    memory says that you need some additional steps besides make
    upgrade-database.

Joop

Joop wrote:>On 26-6-2015 19:52, Jeffrey Pilant wrote:

I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version
of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]
I next did a clean install on SUSE (12.2, 64bit), which worked.
Now I need to add the old data.
I updated the old database by the following steps:
make upgrade-database
/opt/rt4/etc/upgrade/upgrade-articles
/opt/rt4/sbin/rt-validator --check
/opt/rt4/sbin/rt-serializer
/opt/rt4/sbin/rt-importer

You can import a mysql export from the old version into the new database
and then follow the upgrade instruction.
So:

  • install new system, install RT according to the installation manual if
    you want to check if all is functional also run make initdb. If that
    works, make dropdb, import the old data and following the upgrade
    instructions paying attention to the fact that you’re using mysql. My
    memory says that you need some additional steps besides make
    upgrade-database.

The upgrade-articles is the succeeding step I think you are thinking of.

While I did not do “make dropdb”, I did “drop database rt4” in mysql, followed by “create database rt4”, “use rt4”, and "source ". This let the RT4 tools access the old data, allowing the upgrade-database and upgrade-articles. The serializer exported the data to a neutral xml format. I then reset the database back to the clean-install’s version I had previously saved.

This loaded the old data into the new database, but changed the ticket numbers.

I need the old numbers. How can I get the back to what they were?

/jeff
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intended recipient(s) and may be confidential, proprietary, and/or
legally privileged. Inadvertent disclosure of this message does not
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error, please do not directly or indirectly use, print, copy, forward,
or disclose any part of this message. Please also delete this e-mail
and all copies and notify the sender. Thank you.

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Joop wrote:

I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version
of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]
I next did a clean install on SUSE (12.2, 64bit), which worked.
Now I need to add the old data.
I updated the old database by the following steps:
make upgrade-database
/opt/rt4/etc/upgrade/upgrade-articles
/opt/rt4/sbin/rt-validator --check
/opt/rt4/sbin/rt-serializer
/opt/rt4/sbin/rt-importer

You can import a mysql export from the old version into the new database
and then follow the upgrade instruction.
So:

  • install new system, install RT according to the installation manual if
    you want to check if all is functional also run make initdb. If that
    works, make dropdb, import the old data and following the upgrade
    instructions paying attention to the fact that you’re using mysql. My
    memory says that you need some additional steps besides make
    upgrade-database.
    The upgrade-articles is the succeeding step I think you are thinking of.

While I did not do “make dropdb”, I did “drop database rt4” in mysql, followed by “create database rt4”, “use rt4”, and "source ". This let the RT4 tools access the old data, allowing the upgrade-database and upgrade-articles.
Sofar its OK. Your RT instance is usable from here.

The serializer exported the data to a neutral xml format. I then reset the database back to the clean-install’s version I had previously saved.

This loaded the old data into the new database, but changed the ticket numbers.

Why the export, reset, import?
There is, sofar as I know, nothing in the upgrade instructions that
tells you to do this.

Joop