RT 4.2.1 problem with "Preference"

Albert_Shih · December 18, 2013, 4:29pm

Hi,

I got a bug with preferences pages. When I go into (I have all right) I got
this message on the web interface :

General

 Default queue
 Remember default queue Yes No Use default (No)
 Username format
 Use autocomplete to find owners? Yes No Use default (No) Replaces the
 owner dropdowns with textboxes
 Theme
 Include time in iCal feed events? Yes No Use default (No) Formats iCal
 feed events with date and time
 Search results refresh interval 


An internal RT error has occurred. Your administrator can find more details
in RT's log files.

and inside log I got this message :

Dec 18 17:26:09 my_hostname RT: [3489] Invalid offset: FR Stack:
[/usr/local/lib/perl5/site_perl/5.16/DateTime/TimeZone/OffsetOnly.pm:27]
[/usr/local/lib/perl5/site_perl/5.16/DateTime/TimeZone.pm:64]
[/usr/local/lib/perl5/site_perl/5.16/mach/DateTime.pm:232]
[/usr/local/lib/perl5/site_perl/5.16/mach/DateTime.pm:206]
[/usr/local/lib/perl5/site_perl/5.16/RT/Date.pm:793]
[/usr/local/lib/perl5/site_perl/5.16/RT/Date.pm:637]
[/usr/local/lib/perl5/site_perl/5.16/RT/Config.pm:469]
[/usr/local/share/rt42/html/Widgets/FinalizeWidgetArguments:51]
[/usr/local/share/rt42/html/Prefs/Other.html:58]
[/usr/local/share/rt42/html/Widgets/TitleBox:56]
[/usr/local/share/rt42/html/Prefs/Other.html:67]
[/usr/local/lib/perl5/site_perl/5.16/RT/Interface/Web.pm:680]
[/usr/local/lib/perl5/site_perl/5.16/RT/Interface/Web.pm:368]
[/usr/local/share/rt42/html/autohandler:53]

I’m running RT 4.2.1 on FreeBSD upgraded from RT 4.0.18 without any error.

Regards.

JAS
Albert SHIH
DIO bï¿½timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Tï¿½lï¿½phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mer 18 dï¿½c 2013 17:26:43 CET

Albert_Shih · December 18, 2013, 5:12pm

Le 18/12/2013 ï¿½ 17:29:07+0100, Albert Shih a ï¿½crit

Hi,

I got a bug with preferences pages. When I go into (I have all right) I got
this message on the web interface :

General

 Default queue
 Remember default queue Yes No Use default (No)
 Username format
 Use autocomplete to find owners? Yes No Use default (No) Replaces the
 owner dropdowns with textboxes
 Theme
 Include time in iCal feed events? Yes No Use default (No) Formats iCal
 feed events with date and time
 Search results refresh interval 


An internal RT error has occurred. Your administrator can find more details
in RT's log files.

and inside log I got this message :

Dec 18 17:26:09 my_hostname RT: [3489] Invalid offset: FR Stack:
[/usr/local/lib/perl5/site_perl/5.16/DateTime/TimeZone/OffsetOnly.pm:27]
[/usr/local/lib/perl5/site_perl/5.16/DateTime/TimeZone.pm:64]
[/usr/local/lib/perl5/site_perl/5.16/mach/DateTime.pm:232]
[/usr/local/lib/perl5/site_perl/5.16/mach/DateTime.pm:206]
[/usr/local/lib/perl5/site_perl/5.16/RT/Date.pm:793]
[/usr/local/lib/perl5/site_perl/5.16/RT/Date.pm:637]
[/usr/local/lib/perl5/site_perl/5.16/RT/Config.pm:469]
[/usr/local/share/rt42/html/Widgets/FinalizeWidgetArguments:51]
[/usr/local/share/rt42/html/Prefs/Other.html:58]
[/usr/local/share/rt42/html/Widgets/TitleBox:56]
[/usr/local/share/rt42/html/Prefs/Other.html:67]
[/usr/local/lib/perl5/site_perl/5.16/RT/Interface/Web.pm:680]
[/usr/local/lib/perl5/site_perl/5.16/RT/Interface/Web.pm:368]
[/usr/local/share/rt42/html/autohandler:53]

I’m running RT 4.2.1 on FreeBSD upgraded from RT 4.0.18 without any error.

Find the problem,

It’s because I use old configuration of RT (4.0.18) and

Set($Timezone , 'FR');

is not correct.

It should be (maybe since the begining) :

Set($Timezone , 'CET');

Regards.
Albert SHIH
DIO bï¿½timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Tï¿½lï¿½phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mer 18 dï¿½c 2013 18:11:33 CET