I’m having a little trouble reconfiguring my RT 4 installation. Previously,
I had two custom statuses: “billable” and “follow-up” that were in my old RT
3.8 installation that worked alright. After the migration, these custom
statuses disappeared. I followed RT’s suggested protocol (but it is
specified for 3.8 - http://requesttracker.wikia.com/wiki/CustomStatuses):
Copy the appropriate lines below into SiteConfighttp://requesttracker.wikia.com/wiki/SiteConfigand add replace the example custom statuses wth your own, then restart RT.
See also NonTransitioningStatushttp://requesttracker.wikia.com/wiki/NonTransitioningStatus
3.8 [image: Edit 3.8 section]http://requesttracker.wikia.com/index.php?title=CustomStatuses&action=edit§ion=2
Edithttp://requesttracker.wikia.com/index.php?title=CustomStatuses&action=edit§ion=2Set(@ActiveStatus, qw(new open XXX stalled));
Set(@InactiveStatus, qw(resolved XXX rejected deleted SPAM));I have done so and had my hosting service, Gossamer Threads, reset the RT
service. As opposed to last time, I am not seeing the new statuses as an
option. This is a problem for me since there are some pre-migration tickets
listed as “billable” and I cannot change their status at all. There are also
tickets that have statuses of “new” and “open” that I would like to make
“billable” but can’t.
Could someone please give some advice or assistance?
Sincerely,
Matthew Rindfleisch
SMB System Administrator & Consultant
Strategic Computer Solutions
Matthew Rindfleisch
SMB System Administrator & Consultant
Strategic Computer Solutions
Office: 248.888.0666