RT-4.0.5 : Can't do Simple Search on Articles

RT Users
1

In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
we cannot.

Also I noticed the test RT-4.0.5 instance on Best Practical’s website that
RTFM is included in the “Home” Pulldown but ours is not.

Maybe there’s a simple config change we can make to the RT_SiteConfig.pm
file ?

Thanks in advance,
Scott

View this message in context: http://old.nabble.com/RT-4.0.5-%3A-Can't-do-Simple-Search-on-Articles-tp33763539p33763539.html

2

In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
we cannot.

It should still exist, you’re going to need to tell us more about what
pages it appeared on in 3.8 that it doesn’t appear on in 4.0

Also I noticed the test RT-4.0.5 instance on Best Practical’s website that
RTFM is included in the “Home” Pulldown but ours is not.

That’s a dashboard, click on it, it’ll take you to a list of tickets
about RTFM (You’ll note the URL
Login)

-kevin

3

Hi Kevin,

When I login to RT 3.8.8 I find myself at the “RT at a glance”. From here I click on ‘RTFM’ to the left and I have a Search area and a button that allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5 it has changed but for the life of I cannot find it.

Thanks,
ScottOn May 7, 2012, at 5:46 PM, Kevin Falcone wrote:

On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:

In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
we cannot.

It should still exist, you’re going to need to tell us more about what
pages it appeared on in 3.8 that it doesn’t appear on in 4.0

Also I noticed the test RT-4.0.5 instance on Best Practical’s website that
RTFM is included in the “Home” Pulldown but ours is not.

That’s a dashboard, click on it, it’ll take you to a list of tickets
about RTFM (You’ll note the URL
Login)

-kevin

4

When I login to RT 3.8.8 I find myself at the “RT at a glance”. From here I click on ‘RTFM’ to the left and I have a Search area and a button that allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5 it has changed but for the life of I cannot find it.

ScottOn May 7, 2012, at 5:46 PM, Kevin Falcone wrote:

On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:

In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
we cannot.

It should still exist, you’re going to need to tell us more about what
pages it appeared on in 3.8 that it doesn’t appear on in 4.0

Also I noticed the test RT-4.0.5 instance on Best Practical’s website that
RTFM is included in the “Home” Pulldown but ours is not.

That’s a dashboard, click on it, it’ll take you to a list of tickets
about RTFM (You’ll note the URL
Login)

-kevin

5

Does anyone have any ideas ?

Thanks,
Scott

UnixMan wrote:

When I login to RT 3.8.8 I find myself at the “RT at a glance”. From here
I click on ‘RTFM’ to the left and I have a Search area and a button that
allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5
it has changed but for the life of I cannot find it.

Scott

In RT-3.8.8 we could do simple search on the RTFM articles, but, in
RT-4.0.5
we cannot.

It should still exist, you’re going to need to tell us more about what
pages it appeared on in 3.8 that it doesn’t appear on in 4.0

Also I noticed the test RT-4.0.5 instance on Best Practical’s website
that
RTFM is included in the “Home” Pulldown but ours is not.

That’s a dashboard, click on it, it’ll take you to a list of tickets
about RTFM (You’ll note the URL
Login)

-kevin

View this message in context: http://old.nabble.com/RT-4.0.5-%3A-Can't-do-Simple-Search-on-Articles-tp33763539p33866644.html

6

Tools->Articles->SearchOn Thu, May 17, 2012 at 12:42 PM, UnixMan senior.unix@gmail.com wrote:

Does anyone have any ideas ?

Thanks,
Scott

UnixMan wrote:

When I login to RT 3.8.8 I find myself at the “RT at a glance”. From here
I click on ‘RTFM’ to the left and I have a Search area and a button that
allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5
it has changed but for the life of I cannot find it.

Scott

On May 7, 2012, at 5:46 PM, Kevin Falcone wrote:

On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:

In RT-3.8.8 we could do simple search on the RTFM articles, but, in
RT-4.0.5
we cannot.

It should still exist, you’re going to need to tell us more about what
pages it appeared on in 3.8 that it doesn’t appear on in 4.0

Also I noticed the test RT-4.0.5 instance on Best Practical’s website
that
RTFM is included in the “Home” Pulldown but ours is not.

That’s a dashboard, click on it, it’ll take you to a list of tickets
about RTFM (You’ll note the URL
Login)

-kevin

–
View this message in context: http://old.nabble.com/RT-4.0.5-%3A-Can't-do-Simple-Search-on-Articles-tp33763539p33866644.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

7

Thanks, I found that too, but, it only gives me the ability to search in
certain Classes of Articles, or, Load Saved Searches.

What is missing is the “Simple Search” that was in RT 3.8.8 that allowed you
to search “All” articles, this is what I cannot find.

If it is there please let me know, if not it would make RT 4.0.5 on par with
what is on RTFM within RT 3.8.8 if it were fixed.
Basically we really need this ability to search “All” articles badly,

Thanks,
Scott
View this message in context: http://old.nabble.com/RT-4.0.5-%3A-Can't-do-Simple-Search-on-Articles-tp33763539p33870219.html

8

I believe this is a bug within RT 4 or an oversight as regards Articles and
‘Simple Search’ not being available.

If and one knows if there is a way to have ‘Simple Search’ on all Articles
for RT 4.0.5 please let me know.

Thanks,
Scott
View this message in context: http://old.nabble.com/RT-4.0.5-%3A-Can't-do-Simple-Search-on-Articles-tp33763539p33938713.html

9

I believe this is a bug within RT 4 or an oversight as regards Articles and
‘Simple Search’ not being available.

If and one knows if there is a way to have ‘Simple Search’ on all Articles
for RT 4.0.5 please let me know.

It’d be great to see a bug filed, it appears that the search is
included in RT but wasn’t added to Elements/Tabs. It should be
straightforward to resolve.

-kevin

10

Thanks Kevin I filed a bug report.

Scott
View this message in context: http://old.nabble.com/RT-4.0.5-%3A-Can't-do-Simple-Search-on-Articles-tp33763539p33973679.html

11

Thanks Kevin I filed a bug report.

I’ve fixed the subject on ticket 20176 so it’s easier to keep track of.

-kevin

12

Any update on this ? It’s driving our users crazy that they can’t do a
simple search in Articles - it’s how we run our support/services
knowledgebase.

View this message in context: http://requesttracker.8502.n7.nabble.com/RT-4-0-5-Can-t-do-Simple-Search-on-Articles-tp42407p52476.html

13

Any update on this ? It’s driving our users crazy that they can’t do a
simple search in Articles - it’s how we run our support/services
knowledgebase.

As noted on the ticket when I last had time to code dive and try to
fix it, the resolution was more complicated than hoped (it wasn’t just
adding the search back in, it needed refactoring of the Tabs code to
support it).

While it’s still on my radar and still linked to a release, there’s
not yet a branch for review.

-kevin

14

I am bringing this back up as we are finding it still is not working in the current version?

15

It looks like the issue created by this original thread was fixed and released as part of RT 4.0.11.

RT 4.0.11 Release Notes - RT: Request Tracker - Best Practical (* Bring back an Article quick search missing since before 4.0.0.)

Could you provide more info on what version you are running and what you are seeing? It might need a new topic.