RT 4.0.11 - Article quicksearch

RT Users
1

Hi,

In the latest release (4.0.11) the release notes mention :

  • Bring back an Article quick search missing since before 4.0.0

I have upgraded from 4.0.10 today (on a freeBSD system) and I still cannot see/find the quicksearch.

When referring to the “quicksearch” do we mean the text search box on the upper right corner?
If so, when searching in there while in the article view, it still returns tickets instead of articles.

Any help is greatly appreciated

Regards
Nik

2

In the latest release (4.0.11) the release notes mention :

  • Bring back an Article quick search missing since before 4.0.0

I have upgraded from 4.0.10 today (on a freeBSD system) and I still cannot see/find the quicksearch.

When referring to the “quicksearch” do we mean the text search box on the upper right corner?
If so, when searching in there while in the article view, it still returns tickets instead of articles.

Click on Tools → Articles
The box in the upper right corner changes from
Search…
to
Search Articles…
and the New Ticket In disappears.

If it doesn’t appear, then your upgrade was not correct or complete.

-kevin

3

Hi Kevin,

Thanks for your reply.
I’ve found the problem.
I missed the step of clearing the mason data after the upgrade.
As I’m using a freeBSD system the mason data is not in the usual place as the Documentation mentions (/opt/rt4/var/mason_data/obj/)
rather it was under /var/run/rt40/mason_data/obj
Once I cleared that I could then see the Search transform to Article Search!

Thanks again

Nik