RT 4.0.0rc1 available

I’m pleased to announce the availability of RT 4.0.0rc1 - the first in a
series of release candidates on the road to RT 4.0.0.

We would be thrilled to hear your experiences installing or upgrading to
this release. In particular, this release incorporates RTFM into core
RT as the Articles feature.

As always, please review the UPGRADING documentation.

We are aware of some issues on Oracle and an issue with the web based
installer that are being addressed for rc2.

You can download this snapshot from
http://download.bestpractical.com/pub/rt/devel/rt-4.0.0rc1.tar.gz
http://download.bestpractical.com/pub/rt/devel/rt-4.0.0rc1.tar.gz.sig

415f0a1fc40d037cce15498d99618dbce6b4548a rt-4.0.0rc1.tar.gz
df1bb1e3e3ed17e97002a2496fd6d49d06b3d20a rt-4.0.0rc1.tar.gz.sig

RT 4.0.0rc1 represents about 3 weeks of development since 3.9.7
and about 40,000 lines of code changes by these authors:

Alex Vandiver, Chia-liang Kao, Christian Loos, Dominic Hargreaves,
Emmanuel Lacour, Jason A. Smith, Jesse Vincent, Kevin Falcone,
Ruslan Zakirov, Shawn M Moore, Thomas Sibley, sunnavy

I’m pleased to announce the availability of RT 4.0.0rc1 - the first in a
series of release candidates on the road to RT 4.0.0.

We would be thrilled to hear your experiences installing or upgrading to
this release. In particular, this release incorporates RTFM into core
RT as the Articles feature.

I have installed this version. I chose not to upgrade because there wasn’t
much I had modified in my DB other than Templates and a few users who I
could easily recreate. So far I am as happy with it as I was with 3.9.7. I
haven’t noticed any negative performance hits.

PS: Is there a reason why
CannedReplieshttp://requesttracker.wikia.com/wiki/CannedRepliesfeature
is not yet integral part of RT? I’d have thought it better to have,
even if not used. I request that it goes into 4.0.0:)

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223


Damn!!

PS: Is there a reason why
CannedReplieshttp://requesttracker.wikia.com/wiki/CannedRepliesfeature
is not yet integral part of RT? I’d have thought it better to have,
even if not used. I request that it goes into 4.0.0:)

RT 4.0 includes RTFM, which provides stock answers functionality.

PS: Is there a reason why
CannedReplieshttp://requesttracker.wikia.com/wiki/CannedRepliesfeature
is not yet integral part of RT? I’d have thought it better to have,
even if not used. I request that it goes into 4.0.0:)

RT 4.0 includes RTFM, which provides stock answers functionality.

Sorry, but I think CannedReplies looked easier to handle out-of-the-box than
RTFM. Perhaps this is because I’ve not quite used RTFM.
Is there a nice howto somewhere which can make a newbie understand how to
use RTFM, now that it’s paart of the core RT?

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223


Damn!!

I’m pleased to announce the availability of RT 4.0.0rc1 - the first in a
series of release candidates on the road to RT 4.0.0.

We would be thrilled to hear your experiences installing or upgrading to
this release. In particular, this release incorporates RTFM into core
RT as the Articles feature.

I hasten to add:

I am not seeing any more problems with Firefox-4.0b8 with this version so I
guess it is fine if I don’t file a bug report.

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223


Damn!!

 > PS: Is there a reason why
 > CannedReplies<[2]http://requesttracker.wikia.com/wiki/CannedReplies>feature
 > is not yet integral part of RT? I'd have thought it better to have,
 > even if not used. I request that it goes into 4.0.0:)

 RT 4.0 includes RTFM, which provides stock answers functionality.

Sorry, but I think CannedReplies looked easier to handle out-of-the-box than RTFM. Perhaps
this is because I’ve not quite used RTFM.
Is there a nice howto somewhere which can make a newbie understand how to use RTFM, now that
it’s paart of the core RT?

Please have a read through docs/articles_introduction.pod

-kevin

 > PS: Is there a reason why
 > CannedReplies<[2]

http://requesttracker.wikia.com/wiki/CannedReplies>feature

 > is not yet integral part of RT? I'd have thought it better to

have,

 > even if not used. I request that it goes into 4.0.0:)

 RT 4.0 includes RTFM, which provides stock answers functionality.

Sorry, but I think CannedReplies looked easier to handle
out-of-the-box than RTFM. Perhaps
this is because I’ve not quite used RTFM.
Is there a nice howto somewhere which can make a newbie understand how
to use RTFM, now that
it’s paart of the core RT?

Please have a read through docs/articles_introduction.pod

Hi Kevin,

The last time I looked at RTFM, I simply could not wrap my head around the
Custom Fields topic as it appeared to require some in-depth knowledge of RT
and perl. Am I wrong in that assumption? OTOH, CannedResponses don’t really
require that much head knocking.

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223


Damn!!

 >
 > Â Â Â > PS: Is there a reason why
 > Â Â Â > CannedReplies<[2][3]http://requesttracker.wikia.com/wiki/CannedReplies>feature
 > Â Â Â > is not yet integral part of RT? I'd have thought it better to have,
 > Â Â Â > even if not used. I request that it goes into 4.0.0:)
 >
 > Â Â Â RT 4.0 includes RTFM, which provides stock answers functionality.
 >
 > Â Â Sorry, but I think CannedReplies looked easier to handle out-of-the-box than RTFM.
 Perhaps
 > Â Â this is because I've not quite used RTFM.
 > Â Â Is there a nice howto somewhere which can make a newbie understand how to use RTFM,
 now that
 > Â Â it's paart of the core RT?

 Please have a read through docs/articles_introduction.pod

The last time I looked at RTFM, I simply could not wrap my head around the Custom Fields topic
as it appeared to require some in-depth knowledge of RT and perl. Am I wrong in that
assumption? OTOH, CannedResponses don’t really require that much head knocking.

Have you read through the documentation I wrote and referenced?
Articles require a single custom field to hold content and absolutely no
perl code.

-kevin

Hi I am trying to upgrade from 3.9.6 on Ubuntu 10.10/MySQL/FasCGI.

When trying to run fixdeps I get:

USERLOGO dependencies:

Falling back to DynaLoader (Can’t locate loadable object for module Imager::File::GIF in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl /home/jstark/rt-4.0.0rc1) at /usr/local/lib/perl/5.10.1/Imager/File/GIF.pm line 19

)

    Imager::File::GIF ...MISSING

            Can't locate loadable object for module Imager::File::GIF in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl /home/jstark/rt-4.0.0rc1) at /usr/local/lib/perl/5.10.1/Imager/File/GIF.pm line 19

    Imager::File::PNG ...found

    Imager ...found

    Imager::File::JPEG ...found

    Convert::Color ...found

Install module Imager::File::GIF

Going to read ‘/home/jbrodley/.cpan/Metadata’

Database was generated on Thu, 30 Dec 2010 10:31:35 GMT

Imager::File::GIF is up to date (0.78).

Falling back to DynaLoader (Can’t locate loadable object for module Imager::File::GIF in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl /home/jstark/rt-4.0.0rc1) at /usr/local/lib/perl/5.10.1/Imager/File/GIF.pm line 19

)

SOME DEPENDENCIES WERE MISSING.

USERLOGO missing dependencies:

    Imager::File::GIF ...MISSING

            Can't locate loadable object for module Imager::File::GIF in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl /home/jstark/rt-4.0.0rc1) at /usr/local/lib/perl/5.10.1/Imager/File/GIF.pm line 19

make: *** [fixdeps] Error 1

I have tried downloading and installing Imager-File-GIF manually but when trying perl Makefile.PL I get:

~/Imager-File-GIF-0.78# perl Makefile.PL

GIF: building independently

GIF: main: includes not found - libraries not found

GIF: Checking if the compiler can find them on its own

Note (probably harmless): No library found for -lgif

GIF: Test code failed: Can’t link/include ‘gif_lib.h’, ‘stdio.h’, ‘gif’

OS unsupported: GIF libraries or headers not found

Any ideas?

Thanks

Jeff-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, December 29, 2010 3:20 PM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] RT 4.0.0rc1 available

I’m pleased to announce the availability of RT 4.0.0rc1 - the first in a series of release candidates on the road to RT 4.0.0.

We would be thrilled to hear your experiences installing or upgrading to this release. In particular, this release incorporates RTFM into core RT as the Articles feature.

As always, please review the UPGRADING documentation.

We are aware of some issues on Oracle and an issue with the web based installer that are being addressed for rc2.

You can download this snapshot from

http://download.bestpractical.com/pub/rt/devel/rt-4.0.0rc1.tar.gz

http://download.bestpractical.com/pub/rt/devel/rt-4.0.0rc1.tar.gz.sig

415f0a1fc40d037cce15498d99618dbce6b4548a rt-4.0.0rc1.tar.gz df1bb1e3e3ed17e97002a2496fd6d49d06b3d20a rt-4.0.0rc1.tar.gz.sig

RT 4.0.0rc1 represents about 3 weeks of development since 3.9.7 and about 40,000 lines of code changes by these authors:

Alex Vandiver, Chia-liang Kao, Christian Loos, Dominic Hargreaves, Emmanuel Lacour, Jason A. Smith, Jesse Vincent, Kevin Falcone, Ruslan Zakirov, Shawn M Moore, Thomas Sibley, sunnavy

Hi Jeff,
you need to install

libjpeg62-dev
libgif-dev
libpng12-dev

You might need to check your ~/.cpan/build directory for the not-built perl
modules and do a

perl Makefile.pl
make
make install

for each of the ones which failed to built.

I do however get a

Can’t call method “FirstAttribute” on unblessed reference at
/opt/rt4/share/html/Elements/Header line 86.

When I start the rt-server and try to connect to it. I did not get to look
into it yet.On Thu, Dec 30, 2010 at 8:16 PM, Jeff Stark JStark@moxiesoft.com wrote:

Hi I am trying to upgrade from 3.9.6 on Ubuntu 10.10/MySQL/FasCGI.

When trying to run fixdeps I get:

USERLOGO dependencies:

Falling back to DynaLoader (Can’t locate loadable object for module
Imager::File::GIF in @INC (@INC contains: /etc/perl
/usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl /home/jstark/rt-4.0.0rc1) at
/usr/local/lib/perl/5.10.1/Imager/File/GIF.pm line 19

)

    Imager::File::GIF ...MISSING

            Can't locate loadable object for module Imager::File::GIF

in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.1
/usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl
/home/jstark/rt-4.0.0rc1) at /usr/local/lib/perl/5.10.1/Imager/File/GIF.pm
line 19

    Imager::File::PNG ...found

    Imager ...found

    Imager::File::JPEG ...found

    Convert::Color ...found

Install module Imager::File::GIF

Going to read ‘/home/jbrodley/.cpan/Metadata’

Database was generated on Thu, 30 Dec 2010 10:31:35 GMT

Imager::File::GIF is up to date (0.78).

Falling back to DynaLoader (Can’t locate loadable object for module
Imager::File::GIF in @INC (@INC contains: /etc/perl
/usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl /home/jstark/rt-4.0.0rc1) at
/usr/local/lib/perl/5.10.1/Imager/File/GIF.pm line 19

)

SOME DEPENDENCIES WERE MISSING.

USERLOGO missing dependencies:

    Imager::File::GIF ...MISSING

            Can't locate loadable object for module Imager::File::GIF

in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.1
/usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl
/home/jstark/rt-4.0.0rc1) at /usr/local/lib/perl/5.10.1/Imager/File/GIF.pm
line 19

make: *** [fixdeps] Error 1

I have tried downloading and installing Imager-File-GIF manually but when
trying perl Makefile.PL I get:

~/Imager-File-GIF-0.78# perl Makefile.PL

GIF: building independently

GIF: main: includes not found - libraries not found

GIF: Checking if the compiler can find them on its own

Note (probably harmless): No library found for -lgif

GIF: Test code failed: Can’t link/include ‘gif_lib.h’, ‘stdio.h’, ‘gif’

OS unsupported: GIF libraries or headers not found

Any ideas?

Thanks

Jeff

-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:
rt-devel-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, December 29, 2010 3:20 PM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] RT 4.0.0rc1 available

I’m pleased to announce the availability of RT 4.0.0rc1 - the first in a
series of release candidates on the road to RT 4.0.0.

We would be thrilled to hear your experiences installing or upgrading to
this release. In particular, this release incorporates RTFM into core RT as
the Articles feature.

As always, please review the UPGRADING documentation.

We are aware of some issues on Oracle and an issue with the web based
installer that are being addressed for rc2.

You can download this snapshot from

http://download.bestpractical.com/pub/rt/devel/rt-4.0.0rc1.tar.gz

http://download.bestpractical.com/pub/rt/devel/rt-4.0.0rc1.tar.gz.sig

415f0a1fc40d037cce15498d99618dbce6b4548a rt-4.0.0rc1.tar.gz
df1bb1e3e3ed17e97002a2496fd6d49d06b3d20a rt-4.0.0rc1.tar.gz.sig

RT 4.0.0rc1 represents about 3 weeks of development since 3.9.7 and about
40,000 lines of code changes by these authors:

Alex Vandiver, Chia-liang Kao, Christian Loos, Dominic Hargreaves, Emmanuel
Lacour, Jason A. Smith, Jesse Vincent, Kevin Falcone, Ruslan Zakirov, Shawn
M Moore, Thomas Sibley, sunnavy


List info:
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html

I have tried downloading and installing Imager-File-GIF manually but
when trying perl Makefile.PL I get:

~/Imager-File-GIF-0.78# perl Makefile.PL
GIF: building independently
GIF: main: includes not found - libraries not found
GIF: Checking if the compiler can find them on its own
Note (probably harmless): No library found for -lgif
GIF: Test code failed: Can’t link/include ‘gif_lib.h’, ‘stdio.h’, 'gif’
OS unsupported: GIF libraries or headers not found

As the above says, you need the GIF libraries and headers installed.
You want to aptitude install libgif4 libgif-dev and then install
Imager::File::GIF.

Thomas

You might need to check your ~/.cpan/build directory for the not-built
perl modules and do a

perl Makefile.pl
make
make install

for each of the ones which failed to built.

There’s no need for that. You can just run make fixdeps again and it
should do the right thing.

I do however get a

Can’t call method “FirstAttribute” on unblessed reference at
/opt/rt4/share/html/Elements/Header line 86.

When I start the rt-server and try to connect to it. I did not get to
look into it yet.

Yep, this is a known issue with the web installer that’s been fixed
since RC1 was released. If you follow the README steps to configure RT
manually you will avoid the issue.

Cheers,
Thomas

for each of the ones which failed to built.

There’s no need for that. You can just run make fixdeps again and it
should do the right thing.

“did not work for me”, that’s why I resorted to dig into the cpan directory.
Cpan just said “I downloaded this already and it failed to build…”.

I do however get a

Can’t call method “FirstAttribute” on unblessed reference at
/opt/rt4/share/html/Elements/Header line 86.

When I start the rt-server and try to connect to it. I did not get to
look into it yet.

Yep, this is a known issue with the web installer that’s been fixed
since RC1 was released. If you follow the README steps to configure RT
manually you will avoid the issue.

Thanks!

cheers
Alex

Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html

We would be thrilled to hear your experiences installing or upgrading to
this release. In particular, this release incorporates RTFM into core
RT as the Articles feature.

Besides the installation woes with the web-based installation my first
impression is: Nice. There are some things which will make customizing of RT
easier. One thing I don’t yet understand is how you identify if a user is
STAFF or ADMINISTRATOR. I checked the user config but could not make the
link. Do you create a staff/admin group per queue automagically?

kind regards
Alex

We would be thrilled to hear your experiences installing or upgrading to
this release. In particular, this release incorporates RTFM into core
RT as the Articles feature.

Besides the installation woes with the web-based installation my first
impression is: Nice. There are some things which will make customizing of RT
easier. One thing I don’t yet understand is how you identify if a user is
STAFF or ADMINISTRATOR. I checked the user config but could not make the
link. Do you create a staff/admin group per queue automagically?

I presume you’re talking about the rights management UI? Those tabs are just categorization of the rights themselves.

Along those lines: When I create a new group and enter the “group rights”
dialog for this group I would expect this group to already show up in the
dialog (see attachment).

  • At least my - Common practice is to allow the group members to see saved
    searches and group dashboards.

Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html