RT 3.x mods - are they possible?

RT Developers
1

Hi,

We are running a rather large implementation of 3.0.11 and need to do
some customization to satisfy some end-user requirements. Before I go
digging through code, I wanted to know if anyone knows if the
following are possible/have been done/will break RT…

-When you go into a Ticket’s Details, the last comment/reply is shown
at the bottom. Is there any way to make the newest correspondence
appear at the top, and the oldest at the bottom? I know there were
significant changes in the way ticket history is displayed from 2.x to
3.x

-In the Age/Last/Told columns, is it possible to show the actual date
stamp rather than “2 days ago, 3 weeks ago” etc…replacing that with
"06-23-2004 11:23am" for example.

Thanks in advance,

-Brian

2

It’s possible.
I expect first could be easy solved in
lib/RT/Transactions_Overlay.pm(_Init sub)

Second could be done in mason components.

brianBOFH wrote:

3

Nice…The first fix was cake, exactly where you said it would be.
The second will require more hacking, time to play with Mason :slight_smile:

Thanks,
BrianOn Wed, 23 Jun 2004 15:43:19 +0400, Ruslan U. Zakirov cubic@acronis.ru wrote:

It’s possible.
I expect first could be easy solved in
lib/RT/Transactions_Overlay.pm(_Init sub)

Second could be done in mason components.

brianBOFH wrote:

Hi,

We are running a rather large implementation of 3.0.11 and need to do
some customization to satisfy some end-user requirements. Before I go
digging through code, I wanted to know if anyone knows if the
following are possible/have been done/will break RT…

-When you go into a Ticket’s Details, the last comment/reply is shown
at the bottom. Is there any way to make the newest correspondence
appear at the top, and the oldest at the bottom? I know there were
significant changes in the way ticket history is displayed from 2.x to
3.x

-In the Age/Last/Told columns, is it possible to show the actual date
stamp rather than “2 days ago, 3 weeks ago” etc…replacing that with
“06-23-2004 11:23am” for example.

Thanks in advance,

-Brian

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