RT 3.x Custom Fields in Templates

Hi Everyone,

I have a question: How can I insert the Value(s) of a custom Field in a
Certain Template.

e.g.: I have a field with an other ticketing-systems ticket-id. I handle
them in a Custom Field. Now I want to include the value of that field in
the eMail correspondence as well.

thx for any help
lG uk
Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien
Network Security Universitaetsstrasse 7, 1010 Wien, Austria
eMail: ulrich.kiermayr@univie.ac.at Tel: (+43 1) 4277 / 14104
Hotline: security.zid@univie.ac.at Fax: (+43 1) 4277 / 9140
Web: http://www.univie.ac.at/zid/security.html
GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8

Hi Everyone,

I have a question: How can I insert the Value(s) of a custom Field in a
Certain Template.

e.g.: I have a field with an other ticketing-systems ticket-id. I handle
them in a Custom Field. Now I want to include the value of that field in
the eMail correspondence as well.

thx for any help
lG uk
Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien
Network Security Universitaetsstrasse 7, 1010 Wien, Austria
eMail: ulrich.kiermayr@univie.ac.at Tel: (+43 1) 4277 / 14104
Hotline: security.zid@univie.ac.at Fax: (+43 1) 4277 / 9140
Web: http://www.univie.ac.at/zid/security.html
GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8