RT 3 on solaris 9 x86 no connection to syslog

Ok, new problem - I have the WebUI running finally - but got this problem
and would like some suggestions:

Logged in as root I:

  • Click the “New Ticket In” button with the default (and only queue)
    selected
  • I enter a subject
  • I put some details in to describe the issue
  • I click Create and get the following error (full long error text included
    below)

-cut-
System error

  error:  no connection to syslog available at

/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77

  context:  ...
        187:  # whether they should generate a full stack trace

(confess() and cluck())
188: # or simply report the caller’s package (croak() and
carp()), respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

  code stack:  /opt/lib/perl5/5.8.1/Carp.pm:191
  /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:429
  /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:293
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm:77
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm:41
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:95
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:74
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:22
  /opt/rt3/lib/RT.pm:235
  /opt/lib/perl5/5.8.1/Carp.pm:193
  /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:427
  /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:293
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm:77
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm:41
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:95
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:74
  /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:22
  /opt/rt3/lib/RT/I18N.pm:333
  /opt/rt3/lib/RT/I18N.pm:309
  /opt/rt3/lib/RT/I18N.pm:164
  /opt/rt3/lib/RT/I18N.pm:139
  /opt/rt3/lib/RT/Interface/Web.pm:494
  /opt/rt3/lib/RT/Interface/Web.pm:251
  /opt/rt3/share/html/Ticket/Display.html:69
  /opt/rt3/share/html/Ticket/Create.html:246
  /opt/rt3/share/html/autohandler:163

raw error

no connection to syslog available at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77

Trace begun at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Exceptions.pm line
131
HTML::Mason::Exceptions::rethrow_exception(‘no connection to syslog
available at /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line
77^J’) called at /opt/lib/perl5/5.8.1/Carp.pm line 191
Carp::croak(‘no connection to syslog available’) called at
/opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 429
Sys::Syslog::connect(‘no connection to syslog available’) called at
/opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 293
Sys::Syslog::syslog(‘WARNING’, ‘%s’, ‘unix dgram connect: Socket operation
on non-socket at /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line
77^J (/opt/rt3/lib/RT.pm:235)^J’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77
Log::Dispatch::Syslog::log_message(‘Log::Dispatch::Syslog=HASH(0x94bae78)’,
‘message’, ‘unix dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J
(/opt/rt3/lib/RT.pm:235)^J’, ‘name’, ‘syslog’, ‘level’, ‘warning’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm line 41
Log::Dispatch::Output::log(undef, ‘message’, ‘unix dgram connect: Socket
operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J’, ‘name’,
‘syslog’, ‘level’, ‘warning’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 95
Log::Dispatch::_log_to(‘Log::Dispatch=HASH(0x94b601c)’, ‘message’, ‘unix
dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J’, ‘name’,
‘syslog’, ‘level’, ‘warning’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 74
Log::Dispatch::log(‘Log::Dispatch=HASH(0x94b601c)’, ‘level’, ‘warning’,
‘message’, ‘unix dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 22
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x94b601c)’, ‘unix dgram
connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J’) called at
/opt/rt3/lib/RT.pm line 235
RT::ANON(‘unix dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J’) called at
/opt/lib/perl5/5.8.1/Carp.pm line 193
Carp::carp(‘unix dgram connect: Socket operation on non-socket’) called at
/opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 427
Sys::Syslog::connect(‘unix dgram connect: Socket operation on non-socket’)
called at /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 293
Sys::Syslog::syslog(‘DEBUG’, ‘%s’, ‘Guessed encoding: ascii^J’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77
Log::Dispatch::Syslog::log_message(‘Log::Dispatch::Syslog=HASH(0x94bae78)’,
‘message’, ‘Guessed encoding: ascii^J’, ‘name’, ‘syslog’, ‘level’, ‘debug’)
called at /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm line 41
Log::Dispatch::Output::log(undef, ‘message’, ‘Guessed encoding: ascii’,
‘name’, ‘syslog’, ‘level’, ‘debug’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 95
Log::Dispatch::_log_to(‘Log::Dispatch=HASH(0x94b601c)’, ‘message’, ‘Guessed
encoding: ascii’, ‘name’, ‘syslog’, ‘level’, ‘debug’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 74
Log::Dispatch::log(‘Log::Dispatch=HASH(0x94b601c)’, ‘level’, ‘debug’,
‘message’, ‘Guessed encoding: ascii’) called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 22
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x94b601c)’, ‘Guessed encoding:
ascii’) called at /opt/rt3/lib/RT/I18N.pm line 333
RT::I18N::_GuessCharset(‘Content-Type: text/plain^JContent-Disposition:
inline^JContent-Transfer-Encoding: binary^JMIME-Version: 1.0^JX-Mailer:
MIME-tools 5.411 (Entity 5.404)^JSubject: test1^Jt4rest’) called at
/opt/rt3/lib/RT/I18N.pm line 309
RT::I18N::_FindOrGuessCharset(‘MIME::Entity=HASH(0x9842430)’) called at
/opt/rt3/lib/RT/I18N.pm line 164
RT::I18N::SetMIMEEntityToEncoding(‘MIME::Entity=HASH(0x9842430)’, ‘utf-8’)
called at /opt/rt3/lib/RT/I18N.pm line 139
RT::I18N::SetMIMEEntityToUTF8(‘MIME::Entity=HASH(0x9842430)’) called at
/opt/rt3/lib/RT/Interface/Web.pm line 494
HTML::Mason::Commands::MakeMIMEEntity(‘Subject’, ‘test1’, ‘From’, undef,
‘Cc’, ‘’, ‘Body’, ‘t4rest’) called at /opt/rt3/lib/RT/Interface/Web.pm line
251
HTML::Mason::Commands::CreateTicket(‘Attachments’, undef, ‘new-RefersTo’,
’’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’,
‘TimeWorked’, ‘’, ‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’,
’’, ‘Status’, ‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’) called at /opt/rt3/share/html/Ticket/Display.html line 69
HTML::Mason::Commands::ANON(‘AdminCc’, ‘’, ‘new-RefersTo’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘InitialPriority’, 0, ‘TimeWorked’,
’’, ‘Due’, ‘’, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Requestors’,
‘root@localhost’, ‘Status’, ‘new’, ‘id’, ‘new’, ‘Cc’, ‘’, ‘new-DependsOn’,
’’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘TimeLeft’, ‘’, ‘DependsOn-new’,
’’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’, ‘Attach’, ‘’)
called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9708e6
c)’, ‘AdminCc’, ‘’, ‘new-RefersTo’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’,
0, ‘InitialPriority’, 0, ‘TimeWorked’, ‘’, ‘Due’, ‘’, ‘Subject’, ‘test1’,
‘RefersTo-new’, ‘’, ‘Requestors’, ‘root@localhost’, ‘Status’, ‘new’, ‘id’,
‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’,
‘TimeLeft’, ‘’, ‘DependsOn-new’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’,
‘new-MemberOf’, ‘’, ‘Attach’, ‘’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1074
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9708e6c)’, ‘AdminCc’,
’’, ‘new-RefersTo’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’, 0,
‘InitialPriority’, 0, ‘TimeWorked’, ‘’, ‘Due’, ‘’, ‘Subject’, ‘test1’,
‘RefersTo-new’, ‘’, ‘Requestors’, ‘root@localhost’, ‘Status’, ‘new’, ‘id’,
‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’,
‘TimeLeft’, ‘’, ‘DependsOn-new’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’,
‘new-MemberOf’, ‘’, ‘Attach’, ‘’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, ‘AdminCc’, ‘’, ‘new-RefersTo’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘InitialPriority’, 0, ‘TimeWorked’,
’’, ‘Due’, ‘’, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Requestors’,
‘root@localhost’, ‘Status’, ‘new’, ‘id’, ‘new’, ‘Cc’, ‘’, ‘new-DependsOn’,
’’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘TimeLeft’, ‘’, ‘DependsOn-new’,
’’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’, ‘Attach’, ‘’)
called at /opt/rt3/share/html/Ticket/Create.html line 246
HTML::Mason::Commands::ANON(‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’,
‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’,
‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’,
‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’, ‘InitialPriority’, 0,
‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’, ‘new’, ‘Requestors’,
‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’,
‘Queue’, ‘cgyengtest’, ‘DependsOn-new’, ‘’, ‘TimeLeft’, ‘’, ‘Content’,
‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’, ‘Attach’, ‘’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x96cfa3
0)’, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’,
0, ‘Due’, ‘’, ‘TimeWorked’, ‘’, ‘InitialPriority’, 0, ‘Subject’, ‘test1’,
‘RefersTo-new’, ‘’, ‘Status’, ‘new’, ‘Requestors’, ‘root@localhost’, ‘id’,
‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’,
‘DependsOn-new’, ‘’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’,
‘new-MemberOf’, ‘’, ‘Attach’, ‘’, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’,
‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’,
‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’) called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 1074
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x96cfa30)’,
‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’, 0,
‘Due’, ‘’, ‘TimeWorked’, ‘’, ‘InitialPriority’, 0, ‘Subject’, ‘test1’,
‘RefersTo-new’, ‘’, ‘Status’, ‘new’, ‘Requestors’, ‘root@localhost’, ‘id’,
‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’,
‘DependsOn-new’, ‘’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’,
‘new-MemberOf’, ‘’, ‘Attach’, ‘’, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’,
‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’,
‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’) called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’,
‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’,
‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’,
‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’, ‘InitialPriority’, 0,
‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’, ‘new’, ‘Requestors’,
‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’,
‘Queue’, ‘cgyengtest’, ‘DependsOn-new’, ‘’, ‘TimeLeft’, ‘’, ‘Content’,
‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’, ‘Attach’, ‘’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x
982e5c4)’, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’,
‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’, ‘InitialPriority’, 0,
‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’, ‘new’, ‘Requestors’,
‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’,
‘Queue’, ‘cgyengtest’, ‘DependsOn-new’, ‘’, ‘TimeLeft’, ‘’, ‘Content’,
‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’, ‘Attach’, ‘’) called at
/opt/rt3/share/html/autohandler line 163
HTML::Mason::Commands::ANON(‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’,
‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’,
‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8d4e4f
8)’, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’,
0, ‘Due’, ‘’, ‘TimeWorked’, ‘’, ‘InitialPriority’, 0, ‘Subject’, ‘test1’,
‘RefersTo-new’, ‘’, ‘Status’, ‘new’, ‘Requestors’, ‘root@localhost’, ‘id’,
‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’,
‘DependsOn-new’, ‘’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’,
‘new-MemberOf’, ‘’, ‘Attach’, ‘’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1069
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x8d4e4f8)’,
‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’, 0,
‘Due’, ‘’, ‘TimeWorked’, ‘’, ‘InitialPriority’, 0, ‘Subject’, ‘test1’,
‘RefersTo-new’, ‘’, ‘Status’, ‘new’, ‘Requestors’, ‘root@localhost’, ‘id’,
‘new’, ‘Cc’, ‘’, ‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’,
‘DependsOn-new’, ‘’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’,
‘new-MemberOf’, ‘’, ‘Attach’, ‘’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘new-RefersTo’, ‘’,
‘AdminCc’, ‘’, ‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’,
‘TimeWorked’, ‘’, ‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’,
’’, ‘Status’, ‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’) called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 338
eval {…}(undef, undef, undef, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’,
‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’,
‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’) called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 338
eval {…}(undef, undef, undef, ‘new-RefersTo’, ‘’, ‘AdminCc’, ‘’,
‘MemberOf-new’, ‘’, ‘FinalPriority’, 0, ‘Due’, ‘’, ‘TimeWorked’, ‘’,
‘InitialPriority’, 0, ‘Subject’, ‘test1’, ‘RefersTo-new’, ‘’, ‘Status’,
‘new’, ‘Requestors’, ‘root@localhost’, ‘id’, ‘new’, ‘Cc’, ‘’,
‘new-DependsOn’, ‘’, ‘Starts’, ‘’, ‘Queue’, ‘cgyengtest’, ‘DependsOn-new’,
’’, ‘TimeLeft’, ‘’, ‘Content’, ‘t4rest’, ‘Owner’, ‘’, ‘new-MemberOf’, ‘’,
‘Attach’, ‘’) called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x982e5
c4)’) called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/ApacheHandler.pm
line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x982e5c4)’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandl
er=HASH(0x982e5c4)’) called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(
0x92d8078)’, ‘Apache=SCALAR(0x977b1f4)’) called at /opt/rt3/bin/webmux.pl
line 118
RT::Mason::handler(‘Apache=SCALAR(0x977b1f4)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x977b1f4)’) called at /dev/null line 0
-cut-

Randy Millis wrote:

  error:  no connection to syslog available at

/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77

http://www.google.com/search?q=solaris+syslog+site:fsck.com

common problem, discussed to death…
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

Thanks I’ll have a look. Must have used the wrong keywords when I googled
and searched the list.:-(----- Original Message -----
From: “Phil Homewood” pdh@snapgear.com
To: rt-users@lists.fsck.com
Sent: Monday, February 16, 2004 4:58 PM
Subject: Re: [rt-users] RT 3 on solaris 9 x86 no connection to syslog

Randy Millis wrote:

  error:  no connection to syslog available at

/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77

solaris syslog site:fsck.com - Google Suche

common problem, discussed to death…

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company


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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Hi all,

I tried adding “Set($LogToFile , ‘debug’);” in
/opt/rt3/etc/RT_SiteConfig.pm and got an error in apache’s error_log “Log
directory /opt/rt3/var/log not found or couldn’t be written.” so I chowned
“Log directory /opt/rt3/var/log” to www:www and gave the group write
permission (e.g. “drwxrwxr-x 2 www www 512 Feb 16 17:21
log”).

This create the file rt.log after an apache restart, but I got the same
errors in the webUI on creation of a ticket and the following in rt.log

-cut-
[Tue Feb 17 00:46:04 2004] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:333)
[Tue Feb 17 00:46:04 2004] [warning]: unix dgram connect: Socket operation
on non-socket at /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line
77
(/opt/rt3/lib/RT.pm:235)
-cut-

I also tried adding “Set($LogToSyslog , undef);” and “Set($LogToScreen
, ‘error’);” and performing an apache stop:start but same webUI errors, but
nothing in rt.log. :-(----- Original Message -----
From: “Phil Homewood” pdh@snapgear.com
To: rt-users@lists.fsck.com
Sent: Monday, February 16, 2004 4:58 PM
Subject: Re: [rt-users] RT 3 on solaris 9 x86 no connection to syslog

Randy Millis wrote:

  error:  no connection to syslog available at

/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77

solaris syslog site:fsck.com - Google Suche

common problem, discussed to death…

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company


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rt-users@lists.bestpractical.com
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Ok, this seems to be resolved now:

The fix for me was to set the following lines in BOTH RT_SiteConfig.pm AND
RT_Config.pm :

Set($LogToSyslog , undef);
Set($LogToScreen , ‘error’);
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/opt/rt3/var/log’);
Set($LogToFileNamed , “rt.log”); #log to rt.log

Is this a bug?

Why do the entries in RT_SiteConfig.pm not override those in RT_Config.pm?

Randy Millis wrote:

Why do the entries in RT_SiteConfig.pm not override those in RT_Config.pm?

They do, except when you Set($something, undef). It’s a
known limitation.

Setting (in your case) LogToSyslog to ‘’ (an empty string)
should be a suitable workaround.

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company