RT 3 beta (service not available)

RT Users
1

I just finished installing a fresh RT instance on a new box,
All seams to work well on the surface (the web UI is really much nicer and the
custom fields is exactly what we were looking for).

When I sent a test email to the system I got the following reply:
(btw - RT is installed at the server root and the url below is the correct one
to get to the login screen??!!)

----- The following addresses had permanent fatal errors -----
“| /opt/rt3/bin/rt-mailgate --queue support --action correspond --url
http://quake.shunra.co.il/”
(reason: Service unavailable)
(expanded from: rt@quake.shunra.co.il)
----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 Service unavailable

Does anyone have any quick clue, where should I start looking?

Thanks
Ron.

2

That looks like a sendmail problem.
Sendmail, by default in recent versions, will only allow programs that
exist in /etc/smrsh/ to be run from a | command.
The short anwser is to try a symlink from /etc/smrsh/rt-mailgate to the
real rt-mailgate.
The long answer is to look into smrsh (Sendmail Restricted Shell)

-james

3

smrsh: rt-mailgate not available for sendmail programs

You need to symlink rt-mailgate into the directory where the sendmail
restricted shell looks for executables. See man smrsh.

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>