RT 3.8: Text file attachments problem

RT Users
1

Hi,

When i attach a text file (.txt) to a user reply from the rt 3.8 web console the user receives it, not attached, but “embedded” in the email message. The text file appears in the email body but the text i write to the user in the message disappears.

Is this a bug or a configuration?

TIA,

Filipe

Portugal

2

Hi,

Thanks for your answer.

I tried to set these two variables in the configuration file but the problem remains. The attached text file (via RT web console) appears “inline” the email message to the end user.

Any more ideas?

TIA,

Filipe

PortugalFrom: Sebastien Termeau [mailto:st@mobilepeople.com]
Sent: terça-feira, 7 de Outubro de 2008 10:31
To: Filipe José Silva Clemente
Subject: Re: [rt-users] RT 3.8: Text file attachments problem

Hi,

You might take a look at the following configuration parameters :
Set($MaxInlineBody, 0);
Set($SuppressInlineTextFiles, 1);

Sebastien