RT 3.8 New Installation, migrating existing 3.6.1 database

RT Users
1

Hi anyone,

I have a problem with RT 3.8 new installation and migrating existing
3.6.1 database.

I’m gonna tell you my import process:

I dumped my old db:

mysqldump --opt --skip-lock-tables --single-transaction
–default-character-set=binary --databases rtdb > rt-backup.sql

So, I imported on new RT server:

mysql -u root -p rtdb < rt-import.sql

and I ran:

perl sbin/rt-setup-database --dba root --prompt-for-dba-password
–action upgrade

But it is not working. Here, I got the follow error when I try access a ticket:

“Can’t locate object method “header_out” via package
"Apache2::RequestRec” at /opt/rt3/share/html/dhandler line 53. "

Can anyone help me?

Regards,
Pedro Bomente

2

Hi anyone,

I have a problem with RT 3.8 new installation and migrating existing
3.6.1 database.

You don’t say what version you’re installing, but I assume 3.8.0
Use 3.8.1 instead

-kevin

3

Hi again,

I installed RT 3.8.1 and I tried upgrade database from 3.6.1.

I’m trying upgrade only database, under a new installation.

Here it didn’t work. RT logout on such click. For example, when I
click on ticket, RT logout.

You should send mail to the list, not to me personally.
The most common cause of this was people failing to do the
mysql 4.0-4.1 upgrade properly. You’ve not provided enough
information to give a diagnosis though.

-kevin

4

Hi,

Sorry, I thought that I was sending to mail list.
And, sorry for my english, it’s not very well.

More information about my system:

Old Server:

RT 3.6.1
mysql 5.0.32
perl v5.8.8
apache 2.2.3

New Server:

RT 3.8.1
mysql 5.0.51a
perl v5.8.8
apache 2.2.8

Thank you,
Pedro Bomente2008/8/19 Kevin Falcone falcone@bestpractical.com:

On Aug 19, 2008, at 10:47 AM, Pedro Bomente Filho wrote:

Hi again,

I installed RT 3.8.1 and I tried upgrade database from 3.6.1.

I’m trying upgrade only database, under a new installation.

Here it didn’t work. RT logout on such click. For example, when I
click on ticket, RT logout.

You should send mail to the list, not to me personally.
The most common cause of this was people failing to do the
mysql 4.0-4.1 upgrade properly. You’ve not provided enough
information to give a diagnosis though.

-kevin

I don’t know why happen it.

Can anyone help me?

Thank you,
Pedro Bomente
2008/8/19 Pedro Bomente Filho pebomente@gmail.com:

2008/8/19 Kevin Falcone falcone@bestpractical.com:

On Aug 19, 2008, at 9:41 AM, Pedro Bomente Filho wrote:

Hi anyone,

I have a problem with RT 3.8 new installation and migrating
existing
3.6.1 database.

You don’t say what version you’re installing, but I assume 3.8.0
Use 3.8.1 instead

I’m sorry, I’m trying to install 3.8.0

-kevin

I’m gonna tell you my import process:

I dumped my old db:

mysqldump --opt --skip-lock-tables --single-transaction
–default-character-set=binary --databases rtdb > rt-backup.sql

So, I imported on new RT server:

mysql -u root -p rtdb < rt-import.sql

and I ran:

perl sbin/rt-setup-database --dba root --prompt-for-dba-password
–action upgrade

But it is not working. Here, I got the follow error when I try
access a ticket:

"Can’t locate object method “header_out” via package
“Apache2::RequestRec” at /opt/rt3/share/html/dhandler line 53. "

Can anyone help me?

Regards,
Pedro Bomente

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The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com