RT 3.8: Inserting a column in the Quick Search View

RT Users
1

Hi,

I want to include the “resolved” column in the quick search view. How can i do this?

TIA,

Filipe

Portugal

2

Hi again,

What I really need is a view of queues and not a view of tickets. I want a view to see all the queues and foreach of them a row with 3 columns (new tickets, open tickets, resolved tickets) much similar to the “Quick search” view.

TIA,

Filipe

PortugalFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Filipe José Silva Clemente
Sent: sexta-feira, 10 de Outubro de 2008 10:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8: Inserting a column in the Quick Search View

Hi,

I want to include the “resolved” column in the quick search view. How can i do this?

TIA,

Filipe

Portugal

3

Hi Everyone

Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.

I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a download box. In IE it says:
Do you want to save the file or open it.

In Firefox it is trying to download a file of type: httpd/unix-directory

I have looked in the logs and httpd is giving me a 200. No errors on the
mail side.

Please can anybody help with this.

Thanks in advance

Kobus

4

Mod_perl or fcgi ?
Can you clear your mason cache ?------Original Message------
From: Kobus Bensch - No Sig
Sender: rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Oct 10, 2008 09:49
Subject: [rt-users] RT interface not working

Hi Everyone

Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.

I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a download box. In IE it says:
Do you want to save the file or open it.

In Firefox it is trying to download a file of type: httpd/unix-directory

I have looked in the logs and httpd is giving me a 200. No errors on the
mail side.

Please can anybody help with this.

Thanks in advance

Kobus
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

Hi Chaim

Wow that was quick.

mod_perl.

Cleared the mason cache

Here is my apache conf for rt:
<VirtualHost 172.16.0.7:80>
ServerName rt.connection2.com
ServerAdmin webmaster@connection2.com
ErrorLog logs/rt.connection2.com-error_log
CustomLog logs/rt.connection2.com-access_log common
DocumentRoot /opt/rt3/share/html

Pass through requests to display images

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

<Location />
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>

Still the same.

Kobus

chaim.rieger@gmail.com wrote:

6

Filipe,

That could easily be the "MySupportQueues", found in

/share/html/Elements. To change what it shows, you need to copy the it
from share to your local/html/Elements directory and make your change
there. Then, on you hopme page in rt, edit it to include the
“MySupportQueues” query. That’s what I did becuase I added 4 new ticket
statuses and I wanted all of them to show on the queues I had rights to.

Kenn
LBNLOn 10/10/2008 9:37 AM, Filipe Jos� Silva Clemente wrote:

Hi again,

What I really need is a view of queues and not a view of tickets. I want
a view to see all the queues and foreach of them a row with 3 columns
(new tickets, open tickets, resolved tickets) much similar to the �Quick
search� view.

TIA,

Filipe

Portugal

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Filipe
Jos� Silva Clemente
Sent: sexta-feira, 10 de Outubro de 2008 10:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8: Inserting a column in the Quick Search View

Hi,

I want to include the �resolved� column in the quick search view. How
can i do this?

TIA,

Filipe

Portugal

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

7

Hi Everyone

Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.

I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a download box. In IE it says:
Do you want to save the file or open it.

In Firefox it is trying to download a file of type: httpd/unix-directory

I have looked in the logs and httpd is giving me a 200. No errors on the
mail side.

We use mod_perl.

I have Cleared the mason cache

Here is my apache conf for rt:

<VirtualHost 172.16.0.7:80>
ServerName rt.connection2.com
ServerAdmin webmaster@connection2.com
ErrorLog logs/rt.connection2.com-error_log
CustomLog logs/rt.connection2.com-access_log common
DocumentRoot /opt/rt3/share/html

AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

<Location />
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>

Please can anybody help with this as our RT is completely down because
of this. It will not even accept emails.

Thanks in advance

Kobus

8

Kobus,
I am having the exact same problem since about last Monday. I am fairly
confident that a patch has broken something. Just prior to RT breaking
my Unix admins had installed several dozen patches, I think including a
kernel patch, and then rebooted the server. After the reboot I have the
exact same problems as you describe. Because we are not in production
with RT I haven’t spent much time on it but if I figure something out I
will let you know. I can say that other web sites on my server are
working fine including those that interface with MySQL. So its
definitely something related to RT, Mason, mod_perl etc.
I am running:
RHEL 5.2 (32-bit)
Kernel 2.6.18-92.1.13.el5
Apache 2.2.3
Perl 5.8.8
mod_perl 2.0.2-6.3.el5
MySQL 5.0.45-7.el5
RT 3.6.6

Just curious what you are running?From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kobus
Bensch - No Sig
Sent: Friday, October 10, 2008 1:05 PM
To: chaim.rieger@gmail.com
Cc: rt-users-bounces@lists.bestpractical.com;
rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT interface not working

Hi Chaim

Wow that was quick.

mod_perl.

Cleared the mason cache

Here is my apache conf for rt:
<VirtualHost 172.16.0.7:80>
ServerName rt.connection2.com
ServerAdmin webmaster@connection2.com
ErrorLog logs/rt.connection2.com-error_log
CustomLog logs/rt.connection2.com-access_log common
DocumentRoot /opt/rt3/share/html

Pass through requests to display images

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

<Location />
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>

Still the same.

Kobus

chaim.rieger@gmail.com wrote:

Mod_perl or fcgi ?
Can you clear your mason cache ?

------Original Message------
From: Kobus Bensch - No Sig
Sender: rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Oct 10, 2008 09:49
Subject: [rt-users] RT interface not working

Hi Everyone

Now to start, i have downloaded all the archives for RT and searched
and
searched but am unable to find a solution.

I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser
it
comes up with a download box. In IE it says:
Do you want to save the file or open it.

In Firefox it is trying to download a file of type:
httpd/unix-directory

I have looked in the logs and httpd is giving me a 200. No errors on
the
mail side.

Please can anybody help with this.

Thanks in advance

Kobus

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Sent via BlackBerry from T-Mobile
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com-
The information contained in this message is privileged and confidential. It is intended only for the recipient or entity listed above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the message and promptly deleting it from your computer. Thank you. Health Data Management Solutions.

9

Look at the file which is downloaded.
My first was hunch that it’s a perl script, and somehow your mod_perl is not
getting invoked. Read the apache error-log — perhaps something got
updated relating to that package and broke your configuration.

You say, however that it is of type httpd/unix-directory.
That suggests that you are missing a DirectoryIndex option somewhere.
Maybe an apache package upgrade removed the default DirectoryIndex line.

Michael Richardson mcr@simtone.net
Director – Consumer Desktop Development, Simtone Corporation, Ottawa, Canada
Personal: Michael Richardson's Directory

SIMtone Corporation fundamentally transforms computing into simple,
secure, and very low-cost network-provisioned services pervasively
accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com

10

I was able to fix this problem on my RT.
FWIW if anyone else is still having a problem:
When I tried to use the CLI /opt/rt3/bin/rt it kept giving me errors
related to the Util.pm file.
I deleted the file
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Scalar/Util.pm, then
downloaded Scalar::Util and manually installed it.
Restarted httpd and now everything is back to normal.-
The information contained in this message is privileged and confidential. It is intended only for the recipient or entity listed above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the message and promptly deleting it from your computer. Thank you. Health Data Management Solutions.