RT 3.8 - Cut/Copy & Pasting Emails Into RT

Good Morning,

When copying and pasting email from Outlook 2010 into RT (generally to create a ticket) the formatting is not what I would expect.

The ticket will create, however it is ‘too large to view’, understandably so, as it is keeping a ton of excess formatting.

However, if within RT, I reply to the ticket and add nothing, submit, the ticket comes out, pretty much how I would have wanted it in the first place.

I’ve tried to adjust my copy and paste options in Outlook. I am not finding an avenue to adjust how RT takes the input/pasting.

This appears to be known, I do find some mentions about the issue, I do not however find a solution.

Outlook 2010 - copy & paste - Firefox browsing RT

Thanks for any suggestions/tips.

-- Trev

Trev Thorpe Clara Martin Center
IT Supervisor 11 N Main Street
P: 802.728.4466 x485 Randolph, VT 05060
C: 802.498.4583

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