RT 3.8 comments


#1

Have just upgraded RT 3.6.5 to RT 3.8 and am quite impressed overall …
kudos to all involved in its development :o) …

… however there are a few minor things I’d like to modify:

  1. Inevitably a certain amount of spam leaks through the spam filters
    and creates tickets … currently on each one that isn’t obvious spam
    from the title, I have to view it, select “Basics”, select status
    "deleted", & then click “Save Changes” … a 3 step process. What I’d
    like to do is add a “Delete” choice to the “Open — Comment — Reply
    — Resolve — Star (bookmark)” bar in the upper right of the Ticket
    History screen, so that one click would change the ticket status to
    "deleted". I had modified 3.6.5 to do this in accordance with someone’s
    contribution (whose or where I don’t recall) … but I doubt that mod
    would still fit 3.8.

  2. I’d like to be able to set the default refresh interval for a least
    the “At A Glance” page (in user preferences would be nice, but I’d be
    happy with a RT_SiteConfig alternative. RT defaults to “Do not refresh”
    (in my opinion a poor choice), requiring this to be reset at every login.

  3. I’d previously configured 3.6.5 so that certain high priorities
    displayed the priority number in different color, I’d like to do the
    same in 3.8 but haven’t been able to locate what or where to modify (I’m
    Perl ignorant … or know just enough to be dangerous :o) ).

Any pointers or suggestions regarding any of these are greatly
appreciated …

Bill Davis


#2

Have just upgraded RT 3.6.5 to RT 3.8 and am quite impressed overall …
kudos to all involved in its development :o) …

… however there are a few minor things I’d like to modify:

  1. Inevitably a certain amount of spam leaks through the spam filters
    and creates tickets … currently on each one that isn’t obvious spam
    from the title, I have to view it, select “Basics”, select status
    "deleted", & then click “Save Changes” … a 3 step process. What I’d
    like to do is add a “Delete” choice to the “Open — Comment — Reply
    — Resolve — Star (bookmark)” bar in the upper right of the Ticket
    History screen, so that one click would change the ticket status to
    "deleted". I had modified 3.6.5 to do this in accordance with someone’s
    contribution (whose or where I don’t recall) … but I doubt that mod
    would still fit 3.8.
    If it’s correct mod based on a callback then it still should work with 3.8.0.
  1. I’d like to be able to set the default refresh interval for a least
    the “At A Glance” page (in user preferences would be nice, but I’d be
    happy with a RT_SiteConfig alternative. RT defaults to “Do not refresh”
    (in my opinion a poor choice), requiring this to be reset at every login.
    create a feature request on rt3.fsck.com
  1. I’d previously configured 3.6.5 so that certain high priorities
    displayed the priority number in different color, I’d like to do the
    same in 3.8 but haven’t been able to locate what or where to modify (I’m
    Perl ignorant … or know just enough to be dangerous :o) ).
    Again if it’s callbacks based mod than it still should work.

Any pointers or suggestions regarding any of these are greatly
appreciated …

Bill Davis


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Best regards, Ruslan.


#3

Thanks Ruslan … items 1 & 3 turned out to be in the same set of
Callbacks originally from the University of Kent, which worked just
fine when I moved it to 3.8 from 3.6.5. Item 2: I’ve opened a ticket.

You made my day … :o)

Bill Davis

Ruslan Zakirov wrote:

On Thu, Jul 17, 2008 at 12:37 AM, Bill Davis <daviswj@comcast.net> wrote:
  
Have just upgraded RT 3.6.5 to RT 3.8 and am quite impressed overall ...
kudos to all involved in its development :o) ...

… however there are a few minor things I’d like to modify:

  1. Inevitably a certain amount of spam leaks through the spam filters
    and creates tickets … currently on each one that isn’t obvious spam
    from the title, I have to view it, select “Basics”, select status
    "deleted", & then click “Save Changes” … a 3 step process. What I’d
    like to do is add a “Delete” choice to the “Open — Comment — Reply
    — Resolve — Star (bookmark)” bar in the upper right of the Ticket
    History screen, so that one click would change the ticket status to
    "deleted". I had modified 3.6.5 to do this in accordance with someone’s
    contribution (whose or where I don’t recall) … but I doubt that mod
    would still fit 3.8.
If it's correct mod based on a callback then it still should work with 3.8.0.


  
2. I'd like to be able to set the default refresh interval for a least
the "At A Glance" page (in user preferences would be nice, but I'd be
happy with a RT_SiteConfig alternative.  RT defaults to "Do not refresh"
(in my opinion a poor choice), requiring this to be reset at every login.
    
create a feature request on rt3.fsck.com
  
3. I'd previously configured 3.6.5 so that certain high priorities
displayed the priority number in different color,  I'd like to do the
same in 3.8 but haven't been able to locate what or where to modify (I'm
Perl ignorant ... or know just enough to be dangerous :o) ).
    
Again if it's callbacks based mod than it still should work.
  
Any pointers or suggestions regarding any of these are greatly
appreciated ...

Bill Davis
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com