Rt 3.8.8 issue with CSS

RT Users
1

Hello,

I have a fresh install of rt-3.8.8 on RHEL5

when I go to http://serverIP/ticket (“/ticket” is aliased in apache
configs to /opt/rt3/share/html, which is where the RT is installed) I get
the login screen, but alasa, with no CSS. so it looks ugly…

I don’t see any errors at all in apache’s access_log and error_log (no
404s or anything)

I see that I do, indeed, have CSS:

[root@curt css]# pwd
/opt/rt3/share/html/NoAuth/css
[root@curt css]# ls -l
total 28
drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.4-compat
drwxr-xr-x 2 root bin 4096 Sep 7 12:34 3.5-default
-rw-r–r-- 1 root bin 2390 Sep 7 12:34 autohandler
drwxr-xr-x 2 root bin 4096 Sep 7 12:34 base
-rw-r–r-- 1 root bin 2649 Sep 7 12:34 dhandler
-rw-r–r-- 1 root bin 3043 Sep 7 12:34 print.css
drwxr-xr-x 3 root bin 4096 Sep 7 12:34 web2
[root@curt css]#

nothing’s weird about the install, SELinux is disabled, etc…

any ideas?

2

Also, thought it might be a good idea to attach my RT_SiteConfig.pm …

And this:

[root@curt conf.d]# cat rt3.conf
Alias /ticket “/opt/rt3/share/html”

PerlRequire /opt/rt3/bin/webmux.pl

<Directory “/opt/rt3/share/html”>
AllowOverride All
Options ExecCGI FollowSymlinks
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason

[root@curt conf.d]#

Any help is highly appreciated, this is sort of urgent :confused:

RT_SiteConfig.pm (2.24 KB)

3

another update:

when I go to http://myServer/ticket/NoAuth/css/index.html this is what I get:

Error during compilation of /opt/rt3/share/html/NoAuth/css/dhandler: Can’t
locate CSS/Squish.pm in @INC (@INC contains: /opt/rt3/bin/…/local/lib
/opt/rt3/bin/…/lib /opt/rt3/lib
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67] [CSS/Squish.pm:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [CSS/Squish.pm:67] BEGIN failed–compilation
aborted at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [/opt/rt3/share/html/NoAuth/css/dhandler:67]

however:

[root@curt ~]# perl -MCPAN -e ‘install CSS::Squish’
CPAN: Storable loaded ok
Going to read /home/vpolya/.cpan/Metadata
Database was generated on Mon, 13 Sep 2010 11:30:52 GMT
CSS::Squish is up to date.
[root@curt ~]#

this is probably the source of my CSS issue… why cant it find it, while
CPAN claims its installed? :confused:

4

Hi,

Reasons for that error:

  • permissions on files and dirs
  • cpan shell you run uses another perl version that may be installed on your
    system

another update:

when I go to http://myServer/ticket/NoAuth/css/index.html this is what I
get:

Error during compilation of /opt/rt3/share/html/NoAuth/css/dhandler: Can’t
locate CSS/Squish.pm in @INC (@INC contains: /opt/rt3/bin/…/local/lib
/opt/rt3/bin/…/lib /opt/rt3/lib
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67] [CSS/Squish.pm:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [CSS/Squish.pm:67] BEGIN failed–compilation
aborted at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [/opt/rt3/share/html/NoAuth/css/dhandler:67]

however:

[root@curt ~]# perl -MCPAN -e ‘install CSS::Squish’
CPAN: Storable loaded ok
Going to read /home/vpolya/.cpan/Metadata
Database was generated on Mon, 13 Sep 2010 11:30:52 GMT
CSS::Squish is up to date.
[root@curt ~]#

this is probably the source of my CSS issue… why cant it find it, while
CPAN claims its installed? :confused: