RT 3.8.8 - Can a superuser reset a users password?

Hey Everyone,

So under 3.8.8 you need to know the old password for the user. If a user forgets the password, and an admin needs to reset it, it appears the admin has to also know the old password (as when i left it blank it told me to enter my current password).

Maybe i’m missing something simple?

Nicola

RT 3.8.8 - Can a superuser reset a users password?Yes this got me too. Supply the admin password…From: Foggi, Nicola
Sent: Friday, July 09, 2010 6:22 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.8 - Can a superuser reset a users password?

Hey Everyone,

So under 3.8.8 you need to know the old password for the user. If a user forgets the password, and an admin needs to reset it, it appears the admin has to also know the old password (as when i left it blank it told me to enter my current password).

Maybe i’m missing something simple?

Nicola

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

nevermind… just found the thread on the rt-devel list…

http://www.gossamer-threads.com/lists/rt/devel/93818

Nicola-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Fri 7/9/2010 9:22 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.8 - Can a superuser reset a users password?

Hey Everyone,

So under 3.8.8 you need to know the old password for the user. If a user forgets the password, and an admin needs to reset it, it appears the admin has to also know the old password (as when i left it blank it told me to enter my current password).

Maybe i’m missing something simple?

Nicola

So under 3.8.8 you need to know the old password for the user. If a user forgets the
password, and an admin needs to reset it, it appears the admin has to also know the old
password (as when i left it blank it told me to enter my current password).

Maybe i’m missing something simple?

It says “Your current password” not “The user’s current password”

-kevin

yeah i definitely didn’t notice that… wonder if there is another way to word it/display it, i got a couple emails from a few different people telling me they thought the same thing and realized it was asking them for there own password not the users password they were trying to change.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Kevin Falcone
Sent: Sat 7/10/2010 3:17 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.8 - Can a superuser reset a users password?

On Fri, Jul 09, 2010 at 09:22:58PM -0500, Foggi, Nicola wrote:

So under 3.8.8 you need to know the old password for the user. If a user forgets the
password, and an admin needs to reset it, it appears the admin has to also know the old
password (as when i left it blank it told me to enter my current password).

Maybe i’m missing something simple?

It says “Your current password” not “The user’s current password”

-kevin

winmail.dat (3.23 KB)

So under 3.8.8 you need to know the old password for the user.
If a user forgets the
password, and an admin needs to reset it, it appears the admin
has to also know the old
password (as when i left it blank it told me to enter my current
password).

Maybe i’m missing something simple?

It says “Your current password” not “The user’s current password”

Any objections to removing the word “current”[*]? I personally haven’t
had this problem, but it could reduce the confusion IMHO.

patrick

[*] yes, I do know that for a local installation it’s not hard.

So under 3.8.8 you need to know the old password for the user. If a
user forgets the
password, and an admin needs to reset it, it appears the admin has to
also know the old
password (as when i left it blank it told me to enter my current
password).

Maybe i’m missing something simple?

It says “Your current password” not “The user’s current password”

Any objections to removing the word “current”[*]? I personally haven’t had
this problem, but it could reduce the confusion IMHO.

We would love to make it more obviouse. All of you who had this
confusion moment, just stop for a while and think what catched you
into thinking that it’s user’s password not yours.

Deleting current makes sense. Bolding “your”?


patrick

[*] yes, I do know that for a local installation it’s not hard.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Please don’t mail me personally.
I set multiple headers indicating that replies should go to the listOn Thu, Jul 15, 2010 at 11:10:34AM +0300, Patrick Okui wrote:

On 10 Jul, 2010, at 11:17 PM, Kevin Falcone wrote:

On Fri, Jul 09, 2010 at 09:22:58PM -0500, Foggi, Nicola wrote:

So under 3.8.8 you need to know the old password for the user.
If a user forgets the
password, and an admin needs to reset it, it appears the admin
has to also know the old
password (as when i left it blank it told me to enter my
current password).

Maybe i’m missing something simple?

It says “Your current password” not “The user’s current password”

Any objections to removing the word “current”[*]? I personally
haven’t had this problem, but it could reduce the confusion IMHO.

This commit will be in 3.8.9 and may help alleviate it 2818c1176b1ffa8b91527b3ffb62d7ab8b7f926e

-kevin

Please don’t mail me personally.
I set multiple headers indicating that replies should go to the list

sorry about that, I’m pretty sure I hit reply-all but I’ll keep that
in mind when posting to this list.

patrick