Thanks for trying. I apologize for not having been accurate enough. I will try to improve my accuracy, without writing a too long
I actually had already tweaked the option you mention : “$SuppressInlineTextFiles” without success.
Here is the story :
I put RT 3.8.7 in production some weeks ago. So far so good. In our templates (Correspondence etc), I had enabled long ago :
so that our people could send attachments. And attachements were flowing away from RT 3.8.7. So far so good.
Then some days ago, I have been reported that one of our customers did not receive one specific attachment ! Hell ! What kind of
quirk was this ?
I performed several tests with Firefox, from Win$, Ubuntu, MSIE from Win$ : all my attachments were sent to the recipient ? I was
So yesterday I decided I had to make more thorough tests, and find it out : because I was not confident in our general attachment
sending, until I would not have solved this mystery !
Posting from the PC of the user who reported the failure, even if I connected into my RT account, attaching the file which
originally failed to be sent by the user, it failed as well ! But it did not fail from MY PC !! Amazing !
So I went deeper into the MIME topic which I did not know well so far. Browsing the failed tickets, it looked like troubles were
happening about text/plain attachments. I spent time browsing the Gossamer threads. I discovered the hard job the browsers do at
guessing the MIME types of the files we use to download/upload.
I discovered in the registry (under HKEY_CLASSES_ROOT on XP) the MIME ‘table’ used by MSIE (our users mainly use MSIE ), and
then ran the killer test from MSIE :
- I renamed a test text file with several extensions, which were each assigned the ‘text/plain’ MIME type in the registry (registry
tag : “Content Type”) : .odh, .py, .txt, attached them, and posted them to a test recipient : and EACH TIME, the recipient DID NOT
receive the attached file ! Whereas the attached file appeared as a normal attachment in the RT Web UI.
So this is my diagnostic : with RT 3.8.7, when the MIME type assigned to the attachement by the browser (as an uploaded file) is
’text/plain’, RT registers it correctly in the DB, but fails to actually send it.
Well, I have been at bit long, hopefully I have been clear enough ?
Robert GRASSO System engineer
15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE
Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30
mailto:email@example.com - http://www.cedrat.com