RT 3.8.7 - Shredder directory error

Hey guys,

Im running into an error when I try to go into the Shredder interface in RT.

“Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server.”

I manually created the directory and made sure that apache can right to it.
But I still get the same error. I also tried clearing out the rt mason
cache, and restarting the web server. I even did a chmod 777 on the
directory, and nothing. From what I found doing a search on this error,
there isn’t much more advice on what else to do. Let me know if there’s any
other information needed. Thanks

Juan

Hey guys,
Im running into an error when I try to go into the Shredder interface in RT.
"Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server."
I manually created the directory and made sure that apache can right to it. But I still get
the same error. I also tried clearing out the rt mason cache, and restarting the web server. I
even did a chmod 777 on the directory, and nothing. From what I found doing a search on this
error, there isn’t much more advice on what else to do. Let me know if there’s any other
information needed. Thanks

su - apache
cd /opt/rt3/var/data/RT-Shredder
touch foo

You probably need more permissions up the tree

-kevin

It allows me to create the file.On Fri, Mar 11, 2011 at 11:40 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Fri, Mar 11, 2011 at 10:56:25AM -0500, Juan Mas wrote:

Hey guys,
Im running into an error when I try to go into the Shredder interface
in RT.
"Shredder needs a directory to write dumps to. Please check that you
have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server."
I manually created the directory and made sure that apache can right
to it. But I still get
the same error. I also tried clearing out the rt mason cache, and
restarting the web server. I
even did a chmod 777 on the directory, and nothing. From what I found
doing a search on this
error, there isn’t much more advice on what else to do. Let me know if
there’s any other
information needed. Thanks

su - apache
cd /opt/rt3/var/data/RT-Shredder
touch foo

You probably need more permissions up the tree

-kevin