RT 3.8.7 Patch?

RT Users
1

UMBC is working on an upgrade to 4.04 however we will not go live until after our Spring 2012 semester ends, May 2012

We are experiencing a situation where the sort order of our Custom Fields is not being honored when presented and I have a need to have this work in 3.8.7 or a version I can upgrade to with very little impact on the user community.

A patch would be preferable

We are running on Solaris with Oracle 10g. This particular queue requires 6 CF’s

Ideas?

Thanks in advance

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

2

Hello Joe,

UMBC is working on an upgrade to 4.04 however we will not go live until
after our Spring 2012 semester ends, May 2012

We are experiencing a situation where the sort order of our Custom Fields is
not being honored when presented and I have a need to have this work in
3.8.7 or a version I can upgrade to with very little impact on the user
community.

A patch would be preferable

We are running on Solaris with Oracle 10g. This particular queue requires 6
CF’s

Ideas?

Does your policy allows to update DBIx::SearchBuilder module and RT to
3.8.latest?

Thanks in advance

Joe

Best regards, Ruslan.

3

Rusian

We just moved this into production and all is fine now.

Thank you very much

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.eduOn Dec 16, 2011, at 8:19 AM, Ruslan Zakirov wrote:

Hello Joe,

On Fri, Dec 16, 2011 at 16:40, Joe Kirby kirby@umbc.edu wrote:

UMBC is working on an upgrade to 4.04 however we will not go live until
after our Spring 2012 semester ends, May 2012

We are experiencing a situation where the sort order of our Custom Fields is
not being honored when presented and I have a need to have this work in
3.8.7 or a version I can upgrade to with very little impact on the user
community.

A patch would be preferable

We are running on Solaris with Oracle 10g. This particular queue requires 6
CF’s

Ideas?

Does your policy allows to update DBIx::SearchBuilder module and RT to
3.8.latest?

Thanks in advance

Joe

–
Best regards, Ruslan.