RT 3.8.7 Patch?

UMBC is working on an upgrade to 4.04 however we will not go live until after our Spring 2012 semester ends, May 2012

We are experiencing a situation where the sort order of our Custom Fields is not being honored when presented and I have a need to have this work in 3.8.7 or a version I can upgrade to with very little impact on the user community.

A patch would be preferable

We are running on Solaris with Oracle 10g. This particular queue requires 6 CF’s

Ideas?

Thanks in advance

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

Hello Joe,

UMBC is working on an upgrade to 4.04 however we will not go live until
after our Spring 2012 semester ends, May 2012

We are experiencing a situation where the sort order of our Custom Fields is
not being honored when presented and I have a need to have this work in
3.8.7 or a version I can upgrade to with very little impact on the user
community.

A patch would be preferable

We are running on Solaris with Oracle 10g. This particular queue requires 6
CF’s

Ideas?

Does your policy allows to update DBIx::SearchBuilder module and RT to
3.8.latest?

Thanks in advance

Joe

Best regards, Ruslan.

Rusian

We just moved this into production and all is fine now.

Thank you very much

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.eduOn Dec 16, 2011, at 8:19 AM, Ruslan Zakirov wrote:

Hello Joe,

On Fri, Dec 16, 2011 at 16:40, Joe Kirby kirby@umbc.edu wrote:

UMBC is working on an upgrade to 4.04 however we will not go live until
after our Spring 2012 semester ends, May 2012

We are experiencing a situation where the sort order of our Custom Fields is
not being honored when presented and I have a need to have this work in
3.8.7 or a version I can upgrade to with very little impact on the user
community.

A patch would be preferable

We are running on Solaris with Oracle 10g. This particular queue requires 6
CF’s

Ideas?

Does your policy allows to update DBIx::SearchBuilder module and RT to
3.8.latest?

Thanks in advance

Joe


Best regards, Ruslan.