RT 3.8.7 and Ldap

Hi All. I have been searching the message boards about configuring RT to
work with LDAP.

I’m using the RT-Authen-ExternalAuth module.

I have that part working. Users can login, create tickets, and see their
own open tickets.

Now I want to setup users to work the tickets, i.e. the help desk people.

How do I designate certain ldap users as being privileged users in RT?
I can’t seem to find a way to do so.
If I try to create any local users, it doesn’t seem to work. It
complains that it could not set the info.
If I try to create a user that has the same name as an ldap user it
complains about that as well, saying name in use.

It seems like it is hitting ldap for everything now, except for the root
user. That’s fine with me, I’m just not sure how to setup help desk
people. Anyone else have this problem?
If someone could steer me in the right direction, I would really
appreciate it.

Thanks.

rgt

Have them login so their profile is created then grant them rights in
RT.

MikeOn Apr 1, 2010, at 8:27 PM, Rob Taylor rgt@wi.mit.edu wrote:

Hi All. I have been searching the message boards about configuring
RT to
work with LDAP.

I’m using the RT-Authen-ExternalAuth module.

I have that part working. Users can login, create tickets, and see
their
own open tickets.

Now I want to setup users to work the tickets, i.e. the help desk
people.

How do I designate certain ldap users as being privileged users in RT?
I can’t seem to find a way to do so.
If I try to create any local users, it doesn’t seem to work. It
complains that it could not set the info.
If I try to create a user that has the same name as an ldap user it
complains about that as well, saying name in use.

It seems like it is hitting ldap for everything now, except for the
root
user. That’s fine with me, I’m just not sure how to setup help desk
people. Anyone else have this problem?
If someone could steer me in the right direction, I would really
appreciate it.

Thanks.

rgt

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We were able to set up users in advance of them logging in by entering their
ldap user id into the Create User form.

If you are doing that and it’s saying the name is in use, the account may
already be created. Search for it on the Users page (the account won’t show
up in the user list there until they are Privileged). Once found, you can
grant them rights from there.

-JodieOn Thu, Apr 1, 2010 at 8:27 PM, Rob Taylor rgt@wi.mit.edu wrote:

Hi All. I have been searching the message boards about configuring RT to
work with LDAP.

I’m using the RT-Authen-ExternalAuth module.

I have that part working. Users can login, create tickets, and see their
own open tickets.

Now I want to setup users to work the tickets, i.e. the help desk people.

How do I designate certain ldap users as being privileged users in RT?
I can’t seem to find a way to do so.
If I try to create any local users, it doesn’t seem to work. It
complains that it could not set the info.
If I try to create a user that has the same name as an ldap user it
complains about that as well, saying name in use.

It seems like it is hitting ldap for everything now, except for the root
user. That’s fine with me, I’m just not sure how to setup help desk
people. Anyone else have this problem?
If someone could steer me in the right direction, I would really
appreciate it.

Thanks.

rgt

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com