Hello,
I have installed rt3.8.6 with apache2-modperl2 on freebsd 8.0. I have
configured RT_SiteConfig.pm and /apache22/Includes/http-local.conf files
as directed by RT’s wiki website
http://wiki.bestpractical.com/view/UserManual. I get the following message
when i want to launch the web page http://monitor.ug.edu.gh/rt/
You don’t have permission to access /rt/ on this server.
I have included mod_perl in /apache22/Includes/http-local.conf
When i checked httpd-error.log, it said [Mon May 10 08:56:56 2010] [error]
[client 82.206.239.244] client denied by server configuration:
/usr/local/share/rt38/html/
Below is my RT_SiteConfig.pm and /apache22/Includes/http-local.conf
respectively:
Set( $rtname , “ug.edu.gh”);
Set($Organization , “ug.edu.gh”);
Set($MinimumPasswordLength , “5”);
Set($Timezone , ‘GMT’);
Set($DatabaseType ,‘mysql’);
Set($DatabaseHost , ‘localhost’);
Set($DatabaseRTHost , ‘localhost’);
Set($DatabaseUser , ‘root’);
Set($DatabasePassword , ‘1234asdf’);
Set($DatabaseName , ‘mysql’);
Set($DatabasePort , ‘’);
Set($DatabaseRequireSSL , undef);
Set($UseSQLForACLChecks, 1);
Set($OwnerEmail , ‘root’);
Set($LoopsToRTOwner , 1);
Set($StoreLoops , undef);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($ParseNewMessageForTicketCcs , undef);
Set($RTAddressRegexp , ‘^monitor@ug.edu.gh$’);
Set($CanonicalizeEmailAddressMatch , ‘@monitor.ug.edu.gh$’);
Set($CanonicalizeEmailAddressReplace , ‘@ug.edu.gh’);
Set($CanonicalizeOnCreate, 0);
Set($SenderMustExitInExternalDatabase , undef);
Set($ValidateUserEmailAddress,undef);
Set($ExtractSubjectTagMatch, qr/[.+? #\d+]/);
Set($ExtraSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
? qr/[(?{RT::EmailSubjectTagRegex}) #\d+]/
: qr/[\Q$RT::rtname\E #\d+]/));
Set($MailCommand , ‘sendmailpipe’);
Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , “-oi -t”);
Set($SendmailBounceArguments , ‘-f “<>”’);
Set($SendmailPath , “/usr/sbin/sendmail”);
Set($SMTPServer, undef);
Set($SMTPFrom,undef);
Set($SMTPDebug, 0);
Set(@MailParams, ());
Set($CorrespondAddress , ‘ppomary@ug.edu.gh’);
Set($CommentAddress , ‘ppomary@ug.edu.gh’);
Set($DashboardAddress, ‘ppomary@ug.edu.gh’);
Set($UseFriendlyFromLine, 1);
Set($FriendlyFromLineFormat, “"%s via RT" <%s>”);
Set($WebPath, “/rt”);
Set($WebBaseURL , “http://monitor.ug.edu.gh”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);
<Directory /usr/local/share/rt38/html/>
AllowOverride None
order allow,deny
Allow from all
Alias /rt/ /usr/local/share/rt38/html/
Counting on your help to complete my RT setup soon.
Thank You.
Pamela Pomary
ICT Assistant (Network Administration)
ICT Directorate
University of Ghana
Tel:+233 244 994 020
g-mail:ppomary@gmail.com
yahoo-mail: mawua2005@yahoo.com
skype:ppomary