RT 3.8.6 web page wont display after configuration on FreeBSD 8.0

Hello,
I have installed rt3.8.6 with apache2-modperl2 on freebsd 8.0. I have
configured RT_SiteConfig.pm and /apache22/Includes/http-local.conf files
as directed by RT’s wiki website
http://wiki.bestpractical.com/view/UserManual. I get the following message
when i want to launch the web page http://monitor.ug.edu.gh/rt/

You don’t have permission to access /rt/ on this server.

I have included mod_perl in /apache22/Includes/http-local.conf

When i checked httpd-error.log, it said [Mon May 10 08:56:56 2010] [error]
[client 82.206.239.244] client denied by server configuration:
/usr/local/share/rt38/html/

Below is my RT_SiteConfig.pm and /apache22/Includes/http-local.conf
respectively:

Set( $rtname , “ug.edu.gh”);
Set($Organization , “ug.edu.gh”);
Set($MinimumPasswordLength , “5”);
Set($Timezone , ‘GMT’);
Set($DatabaseType ,‘mysql’);
Set($DatabaseHost , ‘localhost’);
Set($DatabaseRTHost , ‘localhost’);
Set($DatabaseUser , ‘root’);
Set($DatabasePassword , ‘1234asdf’);
Set($DatabaseName , ‘mysql’);
Set($DatabasePort , ‘’);
Set($DatabaseRequireSSL , undef);
Set($UseSQLForACLChecks, 1);
Set($OwnerEmail , ‘root’);
Set($LoopsToRTOwner , 1);
Set($StoreLoops , undef);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($ParseNewMessageForTicketCcs , undef);
Set($RTAddressRegexp , ‘^monitor@ug.edu.gh$’);
Set($CanonicalizeEmailAddressMatch , ‘@monitor.ug.edu.gh$’);
Set($CanonicalizeEmailAddressReplace , ‘@ug.edu.gh’);
Set($CanonicalizeOnCreate, 0);
Set($SenderMustExitInExternalDatabase , undef);
Set($ValidateUserEmailAddress,undef);
Set($ExtractSubjectTagMatch, qr/[.+? #\d+]/);
Set($ExtraSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
? qr/[(?{RT::EmailSubjectTagRegex}) #\d+]/
: qr/[\Q$RT::rtname\E #\d+]/));
Set($MailCommand , ‘sendmailpipe’);
Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , “-oi -t”);
Set($SendmailBounceArguments , ‘-f “<>”’);
Set($SendmailPath , “/usr/sbin/sendmail”);
Set($SMTPServer, undef);
Set($SMTPFrom,undef);
Set($SMTPDebug, 0);
Set(@MailParams, ());
Set($CorrespondAddress , ‘ppomary@ug.edu.gh’);
Set($CommentAddress , ‘ppomary@ug.edu.gh’);
Set($DashboardAddress, ‘ppomary@ug.edu.gh’);
Set($UseFriendlyFromLine, 1);
Set($FriendlyFromLineFormat, “”%s via RT" <%s>");
Set($WebPath, “/rt”);
Set($WebBaseURL , “http://monitor.ug.edu.gh”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);

<Directory /usr/local/share/rt38/html/>
AllowOverride None
order allow,deny
Allow from all

Alias /rt/ /usr/local/share/rt38/html/

Counting on your help to complete my RT setup soon.

Thank You.

Pamela Pomary
ICT Assistant (Network Administration)
ICT Directorate
University of Ghana
Tel:+233 244 994 020
g-mail:ppomary@gmail.com
yahoo-mail: mawua2005@yahoo.com
skype:ppomary

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<Directory /usr/local/share/rt38/html/>
AllowOverride None
order allow,deny
Allow from all

    ^^^^^^^^^^^^^

This should work. However, alternatively you could just use:

   Order Deny,Allow

(no ‘Allow from …’ necessary, but it doesn’t hurt if it is there) That
defaults to allowing anything, unless explicitly denied. Make sure that
Apache has read access to /usr/local/share/rt38/html – it should be
world readable in a standard installation from ports. (Not writable
though – everything under that location should be writable only by root.)

 </Directory>

Alias /rt/ /usr/local/share/rt38/html/

Also, this is not sufficient configuration on its own to give you a
working RT setup. You need to add something like the following:

PerlRequire /usr/local/bin/webmux.pl

<Location /rt/NoAuth/images>
    SetHandler default
</Location>
<Location /rt>
   SetHandler perl-script
   PerlHandler RT::Mason
</Location>

Cheers,

Matthew

Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard
Flat 3
PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate
Kent, CT11 9PW
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