RT 3.8.5 : User logged out on 'simple search' or ticket creation

I’m trying to upgrade my installation to 3.8.5, but early testing showed
a rather odd bug that I don’t see mentioned elsewhere in the list.

Once logged in, if a user goes to ‘Simple Search’, enters a numeric
search term, then presses enter, they are logged out and sent back to
the login screen.
Oddly, this does not occur if they search for a username or subject
term, or if they click the search button rather than pressing enter.
If they re-authenticate, they then go directly to the requested search
results.
This also applies to the search box on the home page, and happens reliably.

Worse, the same thing occurs whenever a user creates a new ticket.

Has anyone else run into this problem before? Any ideas where I could be
looking for the solution?

Hi,
Did you complete all the actions in UPGRADING.mysql? If not then this will
cause the issue that you speak of.

Regards,

AaronOn Tue, Oct 6, 2009 at 5:18 AM, Bennett, Bevan (IS) Bevan.Bennett@ngc.comwrote:

I’m trying to upgrade my installation to 3.8.5, but early testing showed
a rather odd bug that I don’t see mentioned elsewhere in the list.

Once logged in, if a user goes to ‘Simple Search’, enters a numeric
search term, then presses enter, they are logged out and sent back to
the login screen.
Oddly, this does not occur if they search for a username or subject
term, or if they click the search button rather than pressing enter.
If they re-authenticate, they then go directly to the requested search
results.
This also applies to the search box on the home page, and happens reliably.

Worse, the same thing occurs whenever a user creates a new ticket.

Has anyone else run into this problem before? Any ideas where I could be
looking for the solution?


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Yep, something went wrong while upgrading. Make sure you’ve performed
all the steps mentioned in upgrading.mysql

Some time ago i had a similiar problem(while upgrading 3.0.12 -> 3.8.2,
now i have 3.8.4) - fixed by re-creating sessions table with:

CREATE TABLE sessions (
id char(32) NOT NULL,
a_session longblob,
LastUpdated timestamp NOT NULL default CURRENT_TIMESTAMP on update
CURRENT_TIMESTAMP,
PRIMARY KEY (id)
) ENGINE=MyISAM DEFAULT CHARSET=utf8

Pay attention to a_session, it must be longblob.

Bennett, Bevan (IS) пишет:

I’m trying to upgrade my installation to 3.8.5, but early testing showed
a rather odd bug that I don’t see mentioned elsewhere in the list.

Once logged in, if a user goes to ‘Simple Search’, enters a numeric
search term, then presses enter, they are logged out and sent back to
the login screen.
Oddly, this does not occur if they search for a username or subject
term, or if they click the search button rather than pressing enter.
If they re-authenticate, they then go directly to the requested search
results.
This also applies to the search box on the home page, and happens reliably.

Worse, the same thing occurs whenever a user creates a new ticket.

Has anyone else run into this problem before? Any ideas where I could be
looking for the solution?



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– Regards, Alex.