We’re having a small issue with e-mail case sensitivity. User
J.Smith@blah.com works as long as the case exactly matches, attempting to
reply to a case as email@example.com causes the following message:
RT could not load a valid user, and RT’s configuration does not allowfor the
creation of a new user for this email (firstname.lastname@example.org).
I’ve had a look through the wiki and the mail archives and drawn a blank.
Does anybody know if there is a way to make RT not care about the case of
the mail address
We’re using a MySQL backend and EXIM mta
Dr Garry Booth