RT 3.8.4 - adding comments with Google Chrome

Hi all,

We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.

If I use IE or Firefox - no problem.

From the source produced by …/Ticket/Update.html, in firefox:

In Chrome:

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary

I’ve seen this with very recent versions of Chrome and RT’s RichText composer on a variety of versions of RT. I’m not yet sure what they changed, but we’re looking into it.On Mon, Nov 22, 2010 at 02:26:26PM +0000, Gary Holmes wrote:

Hi all,

We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.

If I use IE or Firefox - no problem.

From the source produced by …/Ticket/Update.html, in firefox:

In Chrome:

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary

it’s indeed a bug of fckeditor, I have filed a bug report,
see http://dev.ckeditor.com/ticket/6717

best wishes
sunnavyOn 10-11-22 14:26, Gary Holmes wrote:

Hi all,

We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.

If I use IE or Firefox - no problem.

From the source produced by …/Ticket/Update.html, in firefox:

In Chrome:

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary

actually, it’s chrome’s bug, which is fixed already, and I believe
the fix will be included in the next release of chrome.

see also http://code.google.com/p/chromium/issues/detail?id=62123

for users who want it now, I attached the workaround patch too.

best wishes
sunnavyOn 10-11-25 08:35, sunnavy wrote:

it’s indeed a bug of fckeditor, I have filed a bug report,
see http://dev.ckeditor.com/ticket/6717

best wishes
sunnavy

On 10-11-22 14:26, Gary Holmes wrote:

Hi all,

We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.

If I use IE or Firefox - no problem.

From the source produced by …/Ticket/Update.html, in firefox:

In Chrome:

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary

fckeditor.diff (1 KB)

I can confirm that it is indeed fixed with Chrome 9.0.597.0

GaryOn 29 November 2010 04:50, sunnavy sunnavy@bestpractical.com wrote:

actually, it’s chrome’s bug, which is fixed already, and I believe
the fix will be included in the next release of chrome.

see also http://code.google.com/p/chromium/issues/detail?id=62123

for users who want it now, I attached the workaround patch too.

best wishes
sunnavy

On 10-11-25 08:35, sunnavy wrote:

it’s indeed a bug of fckeditor, I have filed a bug report,
see http://dev.ckeditor.com/ticket/6717

best wishes
sunnavy

On 10-11-22 14:26, Gary Holmes wrote:

Hi all,

We’re using RT 3.8.4 on Ubuntu 10.10. I’ve noticed recently that the
textarea that is used to input comments on tickets is not displaying
when

I’m using Google Chrome. I have 9.0.587.0 but the issue occurred on
releases

prior to that. Nothing has changed for our setup except the updates to
Chrome, so I’m assuming that it’s related.

If I use IE or Firefox - no problem.

From the source produced by …/Ticket/Update.html, in firefox:

<textarea class=“messagebox” cols=“72” rows=“15” name="UpdateContent"
id=

“UpdateContent”>

In Chrome:

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary