RT 3.8.2 - Quick Search and RTIR dashboard matrix's

Hello

Is there a way I can customize dashboards like the RTIR Queues Summary &
Quick Search.

I would like to have my saved searched report roll up numbers in each
category; then when clicking the number in the row it expands to the detail
list.

An example would be :

Severity 1 Tickets by Queue, Tickets by Owner, Tickets by Group ect…

Also is it possible to have the ‘Quick Search’ Queue dashboard include RTIR
queue’s as well in RT?

Please Advise,
–MarcAnthony

MarcAnthony Barrette
Sr. Technical Support Manager
e. MarcAnthony.Barrette@ThePortalGrp.com
e. MarcAnthony_Barrette@Toyota.com
m. 415.350.1143

Hello

Is there a way I can customize dashboards like the RTIR Queues Summary &
Quick Search.

I would like to have my saved searched report roll up numbers in each
category; then when clicking the number in the row it expands to the detail
list.

An example would be :

Severity 1 Tickets by Queue, Tickets by Owner, Tickets by Group ect…

I think you have to code for this. You can use mentioned portlets as examples.

Also is it possible to have the ‘Quick Search’ Queue dashboard include RTIR
queue’s as well in RT?

RTIR has it’s quick search analogue (/RTIR/Elements/QueueSummary) cuz
RT’s quick search is not suitable for RTIR’s queues. It’s displayed by
defult on RTIR home page, don’t you see it?

Please Advise,
–MarcAnthony

MarcAnthony Barrette
Sr. Technical Support Manager
e. MarcAnthony.Barrette@ThePortalGrp.com
e. MarcAnthony_Barrette@Toyota.com
m. 415.350.1143


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