Is there a way I can customize dashboards like the RTIR Queues Summary &
I would like to have my saved searched report roll up numbers in each
category; then when clicking the number in the row it expands to the detail
An example would be :
Severity 1 Tickets by Queue, Tickets by Owner, Tickets by Group ect…
Also is it possible to have the ‘Quick Search’ Queue dashboard include RTIR
queue’s as well in RT?