Well, it seems to be a conflict somewhere.according to the logs:
[Tue Jun 9 14:52:25 2009] [error]: Found more than one occurrence of the
/Callbacks/RTFM/Elements/Tabs/Default callback. This may cause only one of
the callbacks to run. Look for the duplicate Callback in your
/opt/rt3/local/html /opt/rt3/share/html
(/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:172)
I can actually get it working by renaming local to local.test, clearing the
Mason data cache and restarting RT. I get an error because RT can’t find
local, so I rename local.test back to local without clearing the cache and
it works. Definitely not elegant but it points to one of the
customizations, I guess…
The Site Config is as follows:
RT base configuration
Set( $rtname, ‘Test Company’);
Set($WebBaseURL , “https://collab.simple-e-business.net”);
Set($WebPath , “/rttest”);
Database configuration
Set($DatabasePassword , “rt12345”);
Set($DatabaseType , ‘Oracle’);
Set($DatabaseHost , ‘127.0.0.1’);
Set($DatabasePort , ‘’);
Set($DatabaseUser , ‘rt’);
Set($DatabaseName , ‘RT’);
Debug configuration
Set($LogToFileNamed , “rt.log”);
Set($LogToFile , ‘debug’);
Set($UseQueueFriendlyFromLine , 1);
sprintf() format of the friendly ‘From:’ header; its arguments
are SenderName and SenderEmailAddress.
Set($QueueFriendlyFromLineFormat , “"Test Services" <%s>”);
Set($TrustHTMLAttachments , 1);
1;From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Gagel
Sent: June 9, 2009 11:22 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.3
I just upgraded to rt 3.8.3 and the first thing I get after logging in is:
Undefined subroutine &HTML::Mason::Commands::GetColumnMapEntry called at
/opt/rt3/share/html/Elements/RT__Ticket/ColumnMap line 354, line 137
Everything else seems to actually work up to the time to actually display a
ticket.
FYI. Running on Oracle and have upgraded the DB as part of the RT upgrade.
Anyone have any ideas ?
Thanks.
Not without seeing your RT_SiteConfig.pm…
smime.p7s (4.16 KB)