Im using this code in RT 3.8.2:
............ my $attachments = $Transaction->Attachments; $attachments->Limit( FIELD => 'Filename', OPERATOR => "=", VALUE => '' ); while ( my $message = $attachments->Next ) ......... ..........
So I can do a While trough all the attachments that aren’t ticket “file attachments” but this isn’t working.
I saw this example (http://wiki.bestpractical.com/view/AddAttachmentLinksToMail) but here they want the attachments. When I changed the OPERATOR from != to = it doesn’t work. What am I missing?
I want to build a final message history to send to the client by email but I want to ignore the file attachments sent by the user in the email messages.
How can I do that?