RT 3.8.2 install failed due XML::RSS

Hello,

I want to install RT 3.8.2 on a Debian (UCS) System, but I get an error
with ‘make fixdeps’:

perl:
>=5.8.3(5.8.8)…found
users:
rt group (www-data)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www-data)…found
web group (www-data)…found

SOME DEPENDENCIES WERE MISSING.
MASON missing dependencies:
XML::RSS >= 1.05…MISSING
make: *** [fixdeps] Fehler 1

Then I want to install the modul:

/usr/bin/perl -MCPAN -e’install XML::RSS’

PAN: Storable loaded ok (v2.15)
Going to read /root/.cpan/Metadata
Database was generated on Fri, 27 Mar 2009 04:27:05 GMT
XML::RSS is up to date (1.43).

That mean, XML::RSS is installed in the version 1.43, but ‘make fixdeps’ did
not find the modul.

Has anyone an idea, how I can resolve this problem?

Regards

Torsten Kähler
digitec GmbH
Amsinckstraße 57
20097 Hamburg

Tel. +49 40 23776-117
Fax +49 40 23776-200

www.digitec.de

digitec GmbH EDV-Beratung, Soft- und Hardware
Sitz Hamburg - HRB 28818, Amtsgericht Hamburg - Steuer-Nr. 2279101874
Geschäftsführer Klaus Bredow, Hans-Joachim Hänel, Hans-Jürgen Joost

WICHTIGER HINWEIS
Die Kommunikation mit digitec GmbH per Email dient nur dem Zweck der schnellen
Information.
Rechtsverbindliche Absprachen kommen über dieses Medium nicht zustande !

IMPORTANT NOTICE
Communication with digitec GmbH via email is for quick information purposes
only.
This medium is not to be used for the exchange of legally binding
statements !

Torsten Kaehler wrote:

Hello,

I want to install RT 3.8.2 on a Debian (UCS) System, but I get an error
with ‘make fixdeps’:

perl:
>=5.8.3(5.8.8)…found
users:
rt group (www-data)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www-data)…found
web group (www-data)…found

SOME DEPENDENCIES WERE MISSING.
MASON missing dependencies:
XML::RSS >= 1.05…MISSING
make: *** [fixdeps] Fehler 1

Then I want to install the modul:

/usr/bin/perl -MCPAN -e’install XML::RSS’

PAN: Storable loaded ok (v2.15)
Going to read /root/.cpan/Metadata
Database was generated on Fri, 27 Mar 2009 04:27:05 GMT
XML::RSS is up to date (1.43).

That mean, XML::RSS is installed in the version 1.43, but ‘make fixdeps’ did
not find the modul.

Has anyone an idea, how I can resolve this problem?

Perl in your $PATH is maybe different from /usr/bin/perl.

Regards
Racke

LinuXia Systems => http://www.linuxia.de/
Expert Interchange Consulting and System Administration
ICDEVGROUP => http://www.icdevgroup.org/
Interchange Development Team

Torsten Kaehler wrote:

Hello,

I want to install RT 3.8.2 on a Debian (UCS) System, but I get an error
with ‘make fixdeps’:

perl:
>=5.8.3(5.8.8)…found

users:
rt group (www-data)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www-data)…found
web group (www-data)…found

SOME DEPENDENCIES WERE MISSING.
MASON missing dependencies:
XML::RSS >= 1.05…MISSING
make: *** [fixdeps] Fehler 1

Then I want to install the modul:

/usr/bin/perl -MCPAN -e’install XML::RSS’

PAN: Storable loaded ok (v2.15)
Going to read /root/.cpan/Metadata
Database was generated on Fri, 27 Mar 2009 04:27:05 GMT
XML::RSS is up to date (1.43).

That mean, XML::RSS is installed in the version 1.43, but 'make fixdeps’
did not find the modul.

Has anyone an idea, how I can resolve this problem?

Perl in your $PATH is maybe different from /usr/bin/perl.

Regards
Racke

No, perl in the $PATH are not different from /usr/bin/perl.

Can I continue with the RT Installation without problems or will RT later
still missing XML::RSS?

Regards,

Torsten Kähler
digitec GmbH
Amsinckstraße 57
20097 Hamburg

Tel. +49 40 23776-117
Fax +49 40 23776-200

www.digitec.de

digitec GmbH EDV-Beratung, Soft- und Hardware
Sitz Hamburg - HRB 28818, Amtsgericht Hamburg - Steuer-Nr. 2279101874
Geschäftsführer Klaus Bredow, Hans-Joachim Hänel, Hans-Jürgen Joost

WICHTIGER HINWEIS
Die Kommunikation mit digitec GmbH per Email dient nur dem Zweck der schnellen
Information.
Rechtsverbindliche Absprachen kommen über dieses Medium nicht zustande !

IMPORTANT NOTICE
Communication with digitec GmbH via email is for quick information purposes
only.
This medium is not to be used for the exchange of legally binding
statements !

Try installing from apt repositories 'apt-get install -y libxml-rss-perl’
then re-run make fixdeps. I found this worked a treat on our recent
re-install of RT.

Regards,

*Aaron Guise
027 212 6638
aaron@guise.net.nzOn Sat, Mar 28, 2009 at 12:39 AM, Torsten Kaehler t.kaehler@digitec.dewrote:

Torsten Kaehler wrote:

Hello,

I want to install RT 3.8.2 on a Debian (UCS) System, but I get an error
with ‘make fixdeps’:

perl:
>=5.8.3(5.8.8)…found

users:
rt group (www-data)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www-data)…found
web group (www-data)…found

SOME DEPENDENCIES WERE MISSING.
MASON missing dependencies:
XML::RSS >= 1.05…MISSING
make: *** [fixdeps] Fehler 1

Then I want to install the modul:

/usr/bin/perl -MCPAN -e’install XML::RSS’

PAN: Storable loaded ok (v2.15)
Going to read /root/.cpan/Metadata
Database was generated on Fri, 27 Mar 2009 04:27:05 GMT
XML::RSS is up to date (1.43).

That mean, XML::RSS is installed in the version 1.43, but ‘make
fixdeps’

did not find the modul.

Has anyone an idea, how I can resolve this problem?

Perl in your $PATH is maybe different from /usr/bin/perl.

Regards
Racke

No, perl in the $PATH are not different from /usr/bin/perl.

Can I continue with the RT Installation without problems or will RT later
still missing XML::RSS?

Regards,

Torsten Kähler

digitec GmbH
Amsinckstraße 57
20097 Hamburg

Tel. +49 40 23776-117
Fax +49 40 23776-200

www.digitec.de


digitec GmbH EDV-Beratung, Soft- und Hardware
Sitz Hamburg - HRB 28818, Amtsgericht Hamburg - Steuer-Nr. 2279101874
Geschäftsführer Klaus Bredow, Hans-Joachim Hänel, Hans-Jürgen Joost

WICHTIGER HINWEIS
Die Kommunikation mit digitec GmbH per Email dient nur dem Zweck der
schnellen
Information.
Rechtsverbindliche Absprachen kommen über dieses Medium nicht zustande !

IMPORTANT NOTICE
Communication with digitec GmbH via email is for quick information purposes
only.
This medium is not to be used for the exchange of legally binding
statements !


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