RT 3.8.2 - CF Enter One Value With Autocomplete non-functional?

Hi folks:

Been researching this one all morning, and can’t find a reason for it. I
have a CF, enter one value with autocomplete, populated with 10 random
values. When starting to enter values, nothing happens. Looking in the
page source, it is evidently an AJAX thing, so I tried on three browsers
(Firefox, IE, Safari), all didn’t work. Apache error logs indicate no
problem, access logs give 200’s on Helper/Autocomplete/CustomFieldValues.

All the hard stuff I’ve done with RT has ended up being easy, but some of
the easy stuff like this is turning out to be a challenge. Anyone managed
to get this to work? I search the lists and issue list, but can’t see where
anything has been reported.

thanks,

-blake crawford

Hi folks:

Been researching this one all morning, and can’t find a reason for it. I
have a CF, enter one value with autocomplete, populated with 10 random
values. When starting to enter values, nothing happens. Looking in the
page source, it is evidently an AJAX thing, so I tried on three browsers
(Firefox, IE, Safari), all didn’t work. Apache error logs indicate no
problem, access logs give 200’s on Helper/Autocomplete/CustomFieldValues.

Can you try with SVN HEAD of 3.8? We’ve found and fixed some bugs
related to the autocompleting CF type after 3.8.2

-jesse

I actually just sorted it out, and it was related to the apache
configuration. I originally had it configured using WebPath of “/rt”.
Using Firebug, I debugged the AJAX requests/responses for a test field, and
the callback was to “/Helpers/…”, rather than “/rt/Helpers…”. I spend
a few hours and couldn’t get it to work with a WebPath, so I reconfigured to
a blank value, and now everything works.

Thanks for the prompt response. I’ll try w/ SVN HEAD for 3.8 on my laptop
and see if I can reproduce the problem.

-BlakeOn Tue, Jan 27, 2009 at 1:39 PM, Jesse Vincent jesse@bestpractical.comwrote:

On Tue, Jan 27, 2009 at 11:43:01AM -0500, Blake Crawford wrote:

Hi folks:

Been researching this one all morning, and can’t find a reason for it. I
have a CF, enter one value with autocomplete, populated with 10 random
values. When starting to enter values, nothing happens. Looking in the
page source, it is evidently an AJAX thing, so I tried on three browsers
(Firefox, IE, Safari), all didn’t work. Apache error logs indicate no
problem, access logs give 200’s on Helper/Autocomplete/CustomFieldValues.

Can you try with SVN HEAD of 3.8? We’ve found and fixed some bugs
related to the autocompleting CF type after 3.8.2

-jesse

I actually just sorted it out, and it was related to the apache
configuration. I originally had it configured using WebPath of “/rt”.
Using Firebug, I debugged the AJAX requests/responses for a test field, and
the callback was to “/Helpers/…”, rather than “/rt/Helpers…”. I spend
a few hours and couldn’t get it to work with a WebPath, so I reconfigured to
a blank value, and now everything works.

Thanks for the prompt response. I’ll try w/ SVN HEAD for 3.8 on my laptop
and see if I can reproduce the problem.

What we actually fixed was related to “jumpy” and misplaged results
lists. If you can repro this with SVN HEAD, please report it to
rt-bugs@fsck.com

I actually just sorted it out, and it was related to the apache
configuration. I originally had it configured using WebPath of “/
rt”. Using Firebug, I debugged the AJAX requests/responses for a
test field, and the callback was to “/Helpers/…”, rather than “/
rt/Helpers…”. I spend a few hours and couldn’t get it to work
with a WebPath, so I reconfigured to a blank value, and now
everything works.

Thanks for the prompt response. I’ll try w/ SVN HEAD for 3.8 on my
laptop and see if I can reproduce the problem.

Make sure you’re up to rev 17941 (17939 should fix the issue with
WebPath you were seeing).

-kevin> On Tue, Jan 27, 2009 at 1:39 PM, Jesse Vincent <jesse@bestpractical.com wrote:

On Tue, Jan 27, 2009 at 11:43:01AM -0500, Blake Crawford wrote:

Hi folks:

Been researching this one all morning, and can’t find a reason for
it. I
have a CF, enter one value with autocomplete, populated with 10
random
values. When starting to enter values, nothing happens. Looking
in the
page source, it is evidently an AJAX thing, so I tried on three
browsers
(Firefox, IE, Safari), all didn’t work. Apache error logs
indicate no
problem, access logs give 200’s on Helper/Autocomplete/
CustomFieldValues.

Can you try with SVN HEAD of 3.8? We’ve found and fixed some bugs
related to the autocompleting CF type after 3.8.2

-jesse


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