RT 3.8.2 and could not load a valid user problem

RT Users
1

Hi Community and RT Admins

I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.

is there any change in RT 3.8.2 ? as from some unprivileged users it bounce
mails and for some it does not. ?

In Earlier version RT was bouncing every single mail sending by unprivileged
users.

I have configured my RT in such a way that unprivileged users can’t create
tickets, so mails should be bounce in the form “Could not load a valid user”
? if unprivileged user try to send mail to any Q.

As I am loosing my important mails, could any one guide me what changes are
made in RT 3.8.2 ?

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

2

Hi Community and RT Admins

I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.

is there any change in RT 3.8.2 ? as from some unprivileged users it bounce
mails and for some it does not. ?

In Earlier version RT was bouncing every single mail sending by
unprivileged users.

I have configured my RT in such a way that unprivileged users can’t create
tickets, so mails should be bounce in the form “Could not load a valid user”
? if unprivileged user try to send mail to any Q.

As I am loosing my important mails, could any one guide me what changes are
made in RT 3.8.2 ?

This one, you really have to behave like the sysadmin that you are.
Everytime I made up my mind to upgrade RT because there was need for me to,
I’d do:

cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)

After these I would upgrade and test, test, test (when everyone is
supposedly asleep!)

If the upgrade is causing you pain, you can back off to the previous
version.

Otherwise you need to provide some logging information about what is
happening.

Do you see anything in the ChangeLog that might be related to your problems?

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223

“Clothes make the man. Naked people have little or no influence on
society.”
– Mark Twain

3

Hi Community and RT Admins

I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.

is there any change in RT 3.8.2 ? as from some unprivileged users it
bounce mails and for some it does not. ?

In Earlier version RT was bouncing every single mail sending by
unprivileged users.

I have configured my RT in such a way that unprivileged users can’t create
tickets, so mails should be bounce in the form “Could not load a valid user”
? if unprivileged user try to send mail to any Q.

As I am loosing my important mails, could any one guide me what changes
are made in RT 3.8.2 ?

This one, you really have to behave like the sysadmin that you are.
Everytime I made up my mind to upgrade RT because there was need for me to,
I’d do:

cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)

After these I would upgrade and test, test, test (when everyone is
supposedly asleep!)

If the upgrade is causing you pain, you can back off to the previous
version.

Otherwise you need to provide some logging information about what is
happening.

Do you see anything in the ChangeLog that might be related to your
problems?

–
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223

“Clothes make the man. Naked people have little or no influence on
society.”
– Mark Twain

Thanks Odhiambo for your quick response:

i have backup, but there are many transactions during, if i opt to RT
fallback, than how to downgrade RT DB ? that is also an issue.

i am checking logging information, and will update.

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

4

Hi,

This is what i am getting in logs:

un 4 16:52:18 RT: No permission to create tickets in the queue ‘foo’
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:244)
Jun 4 16:52:18 RT: Could not record email: Ticket creation failed:
No permission to create tickets in the queue ‘foo’
(/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:75)

Is it possible to send copy of this error msg to RT owner/admin
Rana Tanveer2009/6/4 Rana Tanveer ranatanveer@gmail.com

2009/6/4 Odhiambo ワシントン odhiambo@gmail.com

On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer ranatanveer@gmail.comwrote:

Hi Community and RT Admins

I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.

is there any change in RT 3.8.2 ? as from some unprivileged users it
bounce mails and for some it does not. ?

In Earlier version RT was bouncing every single mail sending by
unprivileged users.

I have configured my RT in such a way that unprivileged users can’t
create tickets, so mails should be bounce in the form “Could not load a
valid user” ? if unprivileged user try to send mail to any Q.

As I am loosing my important mails, could any one guide me what changes
are made in RT 3.8.2 ?

This one, you really have to behave like the sysadmin that you are.
Everytime I made up my mind to upgrade RT because there was need for me
to, I’d do:

cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)

After these I would upgrade and test, test, test (when everyone is
supposedly asleep!)

If the upgrade is causing you pain, you can back off to the previous
version.

Otherwise you need to provide some logging information about what is
happening.

Do you see anything in the ChangeLog that might be related to your
problems?

–
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223

“Clothes make the man. Naked people have little or no influence on
society.”
– Mark Twain

Thanks Odhiambo for your quick response:

i have backup, but there are many transactions during, if i opt to RT
fallback, than how to downgrade RT DB ? that is also an issue.

i am checking logging information, and will update.

–

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

5

Hi all, i am still facing problem. could any one response ?2009/6/4 Rana Tanveer ranatanveer@gmail.com:

Hi,

This is what i am getting in logs:

un 4 16:52:18 RT: No permission to create tickets in the queue ‘foo’ (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:244)
Jun 4 16:52:18 RT: Could not record email: Ticket creation failed: No permission to create tickets in the queue ‘foo’ (/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:75)

Is it possible to send copy of this error msg to RT owner/admin

Rana Tanveer

2009/6/4 Rana Tanveer ranatanveer@gmail.com

2009/6/4 Odhiambo ワシントン odhiambo@gmail.com

On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer ranatanveer@gmail.com wrote:

Hi Community and RT Admins

I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.

is there any change in RT 3.8.2 ? as from some unprivileged users it
bounce mails and for some it does not. ?

In Earlier version RT was bouncing every single mail sending by
unprivileged users.

I have configured my RT in such a way that unprivileged users can’t
create tickets, so mails should be bounce in the form “Could not load a
valid user” ? if unprivileged user try to send mail to any Q.

As I am loosing my important mails, could any one guide me what changes
are made in RT 3.8.2 ?

This one, you really have to behave like the sysadmin that you are.
Everytime I made up my mind to upgrade RT because there was need for me
to, I’d do:

cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)

After these I would upgrade and test, test, test (when everyone is
supposedly asleep!)

If the upgrade is causing you pain, you can back off to the previous
version.

Otherwise you need to provide some logging information about what is
happening.

Do you see anything in the ChangeLog that might be related to your
problems?

–
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223

“Clothes make the man. Naked people have little or no influence on
society.”
– Mark Twain

Thanks Odhiambo for your quick response:

i have backup, but there are many transactions during, if i opt to RT
fallback, than how to downgrade RT DB ? that is also an issue.

i am checking logging information, and will update.

–

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

–

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

      Rana Tanveer
     +923224194457

http://www.sysadminsline.com