Hi Community and RT Admins
I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.
is there any change in RT 3.8.2 ? as from some unprivileged users it bounce
mails and for some it does not. ?
In Earlier version RT was bouncing every single mail sending by
I have configured my RT in such a way that unprivileged users can’t create
tickets, so mails should be bounce in the form “Could not load a valid user”
? if unprivileged user try to send mail to any Q.
As I am loosing my important mails, could any one guide me what changes are
made in RT 3.8.2 ?
This one, you really have to behave like the sysadmin that you are.
Everytime I made up my mind to upgrade RT because there was need for me to,
cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)
After these I would upgrade and test, test, test (when everyone is
If the upgrade is causing you pain, you can back off to the previous
Otherwise you need to provide some logging information about what is
Do you see anything in the ChangeLog that might be related to your problems?
“Clothes make the man. Naked people have little or no influence on
– Mark Twain