Holy thread resurrection batman…
[1]Carbon60: Managed Cloud Services
Unlike these users, however, we have no proxy in the way. Looks like this issue was raised,
dropped on the floor, raised again and never took off.
Can I raise it again? 
As I mentioned to your initial mail, every time this comes up, someone
has a proxy, mod_cache or some other thing in the middle causing
network problems.
If you can provide a replication recipe for something like this that we
can run locally, we’re happy to investigate it, but so far it’s always
turned out to be a local misconfiguration.
Replication recipe in this case would be clean install of RT, full
exact apache configuration and probably operating system version also.
Otherwise there are too many variables involved.
-kevin> On Tue, 2011-06-21 at 12:17 -0400, Joshua Knarr wrote:
OK now that I have a stable 3.8.10 life is easier.
Using a fresh browser and tcpdump we found that RT seems to be giving out RT_SID_ cookies at
inappropriate times.
LOG
GET / HTTP/1.1
User-Agent: curl/7.19.7 (universal-apple-darwin10.0) libcurl/7.19.7 OpenSSL/0.9.8l
zlib/1.2.3
Host: gsiticket.gspt.net
Accept: */*
HTTP/1.1 200 OK
Date: Tue, 21 Jun 2011 16:10:08 GMT
Server: Apache/2.2.3 (Red Hat)
Set-Cookie: RT_SID_gsiticket.80=badf8277bff46da285a9a4d9b7418d92; path=/
...
/LOG
The problem is that this RT_SID already exists for another user, which is why this happens.
If I fire up firebug in firefox and set this, I can be basically anyone who is actively
logged in.
Ideas?
On Tue, 2011-06-21 at 11:23 -0400, Joshua Knarr wrote:
OK I know the wiki isn't official - what's the official source for the mailing list
archives?
On Tue, 2011-06-21 at 11:03 -0400, Kevin Falcone wrote:
On Tue, Jun 21, 2011 at 10:33:54AM -0400, Joshua Knarr wrote:
We have a very infrequent problem with RT 3.8.10 where users can sometimes get another users
session. I have not been able to reproduce this for my user account. Out of maybe 300 people
who look at RT every day, 2 of them have this problem.
Anyone seen this before?
If you search the mailing list archives, this always seems to be a
proxy or mod_cache misbehaving
-kevin
2011 Training: [2]http://bestpractical.com/services/training.html
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2011 Training: [4]http://bestpractical.com/services/training.html
–
Joshua Knarr
Systems Engineer
GSI Commerce, Inc. [5]http://www.gsicommerce.com
E-Mail: [6]knarrj@gsicommerce.com
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Mobile: 484-636-7371
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