Rt-3.8.1: Error when you click on 'Tickets' on the side bar

RT Users
1

Hi,

Starting on the home page of RT, when you click on ‘Tickets’ on the
left hand side I get a screen that says this…

Results
Wrong query, expecting a OPERATOR in ‘%20Owner%>20<–here%3D
%20%27Nobody%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status
%20%3D%20%27open%27)’

And then there is a Query box that contains about the same…

%20Owner%20%3D%20%27Nobody%27%20AND%20(%20Status%20%3D%20%27new%27%20OR
%20Status%20%3D%20%27open%27)

I think this is supposed to list all the tickets right? Can anyone
tell me what I need to change / where to change it to fix this problem?

Thanks,

Charlie

2

I just ran into the same issue. What I found in my case was that I had
the site setup to use ‘https’ but I was using the default value for
$WebBaseURL:

Set($WebBaseURL, ‘http://’ . RT->Config->Get(‘WebDomain’) . ‘:’ .
RT->Config->Get(‘WebPort’));

which uses ‘http:’ rather than ‘https:’. When I changed it in my
RT_SiteConfig.pm to use ‘https:’ it worked for me:

Set($WebBaseURL, ‘https://’ . RT->Config->Get(‘WebDomain’) . ‘:’ .
RT->Config->Get(‘WebPort’));

Charlie Reddington wrote: