Ages ago, I tried doing an RT 3.8.0 upgrade, and I worked out a way of
creating a new portlet for all my users’ front pages which showed
tickets they’d submitted, and this involved me adding a bit of extra
data to the upgrade process. I even still have the content of that
upgrade file:
@Attributes = (
{ Name => ‘Search - My Requested Tickets’,
Description => ‘[_1] tickets I requested’,
Content =>
{ Format => q{‘id/TITLE:#’, ‘Subject/TITLE:Subject’, QueueName,
ExtendedStatus, OwnerName},
Query => " Requestor.id = ‘CurrentUser’ AND ( Status =
‘new’ OR Status = ‘open’ OR Status = ‘stalled’)",
OrderBy => ‘id’,
Order => ‘DESC’
},
},
);
1;
What I can’t remember for the life of me is what the command line
invocation is to load that data file into the appropriate chunk of the
database. Can you help me out here?
Thanks,
Tim
PS. Apologies to rt-devel folks who’ve already seen this message
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