RT 3.8.0 rich text color problems

RT Users
1

When replying or commenting on a ticket, I can see the text color, if color
is selected. When viewing the source, I can also see the span tags.

But after updating the ticket, the span tags disappear and thus the color
does too when displaying the ticket.

Am I missing something in the configuration or do I need to make some
changes to the theme files?

James Moseley

2

Looking through the RT_Config.pm file, I’ve set this in my site config
file:

Set($PreferRichText, 1);

However, colored text still does not display in emails sent by RT nor in
the ticket display view - only while creating text while commenting,
replying, etc. Bold and italicized email displays, but not color.

No big deal, just thought I’d pass this along.

James Moseley

         James                                                         
         Moseley/BTV/PEGAS                                             
         US                                                         To 
                                   rt-users@lists.bestpractical.com    
         07/16/2008 03:18                                           cc 
         PM                                                            
                                                               Subject 
                                   RT 3.8.0 rich text color problems

When replying or commenting on a ticket, I can see the text color, if color
is selected. When viewing the source, I can also see the span tags.

But after updating the ticket, the span tags disappear and thus the color
does too when displaying the ticket.

Am I missing something in the configuration or do I need to make some
changes to the theme files?

James Moseley

3

Looking through the RT_Config.pm file, I’ve set this in my site config
file:

Set($PreferRichText, 1);

However, colored text still does not display in emails sent by RT
nor in
the ticket display view - only while creating text while commenting,
replying, etc. Bold and italicized email displays, but not color.

No big deal, just thought I’d pass this along.

I suspect our html-cleaning stuff is stripping out the color on
display. That could probably get relaxed if people think it’s a good
idea.

-j

4

I suspect our html-cleaning stuff is stripping out the color on
display. That could probably get relaxed if people think it’s a good
idea.

Thanks, Jessie. To me personally, the value of editing in color doesn’t
make much sense if others can’t see those colors when looking at a ticket
via the GUI interface or email.

James Moseley