Looking through the RT_Config.pm file, I’ve set this in my site config
However, colored text still does not display in emails sent by RT nor in
the ticket display view - only while creating text while commenting,
replying, etc. Bold and italicized email displays, but not color.
No big deal, just thought I’d pass this along.
07/16/2008 03:18 cc
RT 3.8.0 rich text color problems
When replying or commenting on a ticket, I can see the text color, if color
is selected. When viewing the source, I can also see the span tags.
But after updating the ticket, the span tags disappear and thus the color
does too when displaying the ticket.
Am I missing something in the configuration or do I need to make some
changes to the theme files?