RT 3.8.0 -- IE7 / WYSIWYG editor data corruption issues?

RT Users
1

Is anybody else seeing messages get corrupted (weird line wrapping,
spaces inserted, whole chunks of text missing) if they’re edited in the
wysiwyg editor using IE7? We’re not seeing any similar issues with
Firefox or Safari…

Mark Roedel
Senior Programmer / Analyst
LeTourneau University

2

Roedel, Mark wrote:

Is anybody else seeing messages get corrupted (weird line wrapping,
spaces inserted, whole chunks of text missing) if they’re edited in the
wysiwyg editor using IE7? We’re not seeing any similar issues with
Firefox or Safari…

Yes, we’ve noticed this a few days ago, but have not looked into the
cause yet. Hopefully it should get fixed for 3.8.1 (which we hope to
have out relatively quickly).

Thomas

3

Roedel, Mark wrote:

Is anybody else seeing messages get corrupted (weird line wrapping,
spaces inserted, whole chunks of text missing) if they’re edited in the
wysiwyg editor using IE7? We’re not seeing any similar issues with
Firefox or Safari…

Yes, we’ve noticed this a few days ago, but have not looked into the
cause yet. Hopefully it should get fixed for 3.8.1 (which we hope to
have out relatively quickly)

Has there been a resolution to this issue? Was it fixed with 3.8.1? My
users are experiencing this problem as well.

-Adam

4

I had the same issue with 3.8.0, this fixed on 3.8.1.
Make sure you follow the UPGRADING.mysql instructions.

Adam Engel wrote:

On 7/17/2008 5:36 PM, Thomas Sibley wrote: 
Roedel, Mark wrote:
  
Is anybody else seeing messages get corrupted (weird line wrapping,
spaces inserted, whole chunks of text missing) if they're edited in the
wysiwyg editor using IE7?  We're not seeing any similar issues with
Firefox or Safari...
    
Yes, we've noticed this a few days ago, but have not looked into the 
cause yet.  Hopefully it should get fixed for 3.8.1 (which we hope to 
have out relatively quickly)

Has there been a resolution to this issue? Was it fixed with 3.8.1? My
users are experiencing this problem as well.

-Adam


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Thanks,

Carlos A.
Alvarez

Network Engineer

CommX Inc.

3550 Buschwood Park Drive

Suite 320

Tampa, FL 33618

“A good Engineer can do just about
anything” - George Phelps PPE - NASA

5

Hello together,

I am encountering the Data Corruption mentioned below here with 3.8.1 and IE 7. I have followed UPGRADING.mysql precicly. The installation I am using has been upgraded from 3.8.0.

Mit freundlichen Grüßen,
Torben Nehmer

Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
torben.nehmer@cancom.de mailto:torben.nehmer@cancom.de
www.cancom.de http://www.cancom.de

CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Paul Holdschik, Christian Linder

Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt!
This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Carlos A. Alvarez
Gesendet: Donnerstag, 11. September 2008 23:45
An: adamengel@specializedbusinesssoftware.com
Cc: Thomas Sibley; rt-users@lists.bestpractical.com; Roedel, Mark
Betreff: Re: [rt-users] RT 3.8.0 – IE7 / WYSIWYG editordata corruption issues?

I had the same issue with 3.8.0, this fixed on 3.8.1. Make sure you follow the UPGRADING.mysql instructions.

Adam Engel wrote: