RT 3.8.0 - AdminCC issues

RT Users
1

Hi,

Presently we are having alot of problems with AdminCC correspondence. The
below is information from the mail server (Sendmail) it is bouncing these
back to the web server user.

This has only happened a few weeks ago and is causing a hell of a lot of
bounced mail, anyone seen this or know what may be causing this?

The original message was received at Mon, 19 Jan 2009 09:51:04 +1300
from www-data@localhost

----- The following addresses had permanent fatal errors -----
“AdminCc of Sitel SR Ticket #17203”:;

----- Transcript of session follows -----
553 5.1.3 “AdminCc of Sitel SR Ticket #17203”:;… List:; syntax
illegal for recipient
addresses

Regards,

*Aaron Guise
07 854 7824
027 212 6638
aaron@guise.net.nz

2

Hi,

Presently we are having alot of problems with AdminCC correspondence. The
below is information from the mail server (Sendmail) it is bouncing these
back to the web server user.

This has only happened a few weeks ago and is causing a hell of a lot of
bounced mail, anyone seen this or know what may be causing this?

from RT_Config.pm:

=item C<$UseFriendlyToLine>

RT can optionally set a “Friendly” ‘To:’ header when sending messages to
Ccs or AdminCcs (rather than having a blank ‘To:’ header.

This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
If you are using sendmail, rather than postfix, qmail, exim or some
other MTA,
you must disable this option.

=cut

Set($UseFriendlyToLine, 0);

3

Thanks Jesse,

I must’ve overlooked that one. That fixed things up a treat. Must update to
postfix sometime so can use that.

Regards,

*Aaron Guise
07 854 7824
027 212 6638
aaron@guise.net.nzOn Mon, Jan 19, 2009 at 10:09 AM, Jesse Vincent jesse@bestpractical.comwrote:

On Mon, Jan 19, 2009 at 10:03:34AM +1300, Aaron Guise wrote:

Hi,

Presently we are having alot of problems with AdminCC correspondence.
The
below is information from the mail server (Sendmail) it is bouncing these
back to the web server user.

This has only happened a few weeks ago and is causing a hell of a lot of
bounced mail, anyone seen this or know what may be causing this?

from RT_Config.pm:

=item C<$UseFriendlyToLine>

RT can optionally set a “Friendly” ‘To:’ header when sending messages to
Ccs or AdminCcs (rather than having a blank ‘To:’ header.

This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
If you are using sendmail, rather than postfix, qmail, exim or some
other MTA,
you must disable this option.

=cut

Set($UseFriendlyToLine, 0);

The original message was received at Mon, 19 Jan 2009 09:51:04 +1300
from www-data@localhost

----- The following addresses had permanent fatal errors -----
“AdminCc of Sitel SR Ticket #17203”:;

----- Transcript of session follows -----
553 5.1.3 “AdminCc of Sitel SR Ticket #17203”:;… List:; syntax
illegal for recipient
addresses

Regards,

*Aaron Guise
07 854 7824
027 212 6638
aaron@guise.net.nz
*

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