RT-3.6.x and SavedSearches on the frontpage

RT Users
1

Hello All,

I have been looking at modifying the RT startpage and noticed that I can
only place RT saved searches on it. I have been using RTFM (svn version)
and AT-1.2.3 as well and have also saved searches in those. I saw in the
database that they are labelled differently and that explains why I
can’t select them for the homepage. Not to mention that the search URL
is different between systems.
I looked at Build.html but there are no callbacks in that file at all so
besides modifying the whole file there is no way to put other then
ticket searches on the homepage ;-((

Are there any plans to change this? or am I the first to notice this and
would find it a very useful addition.

I just noticed that a saved search from RTFM will show up in MyRT.html
as selectable but on the frontpage it will show 0 articles. Same problem
ofcourse, wrong URL.
http://localhost/rt3/Search/Results.html?Query=&args=HASH(0xddad45c)&SearchType=Article&Format=
instead of
http://rt36.mococo.nl:82/rt3/RTFM/Search/Results.html?Query=&args=HASH(0xddad45c)&SearchType=Article&Format=
not to mention that args=HASH is not correct.

Looks like quite a bit of work needs to be done to get this working.

Joop

Joop van de Wege JoopvandeWege@mococo.nl

2

Hello All,

I have been looking at modifying the RT startpage and noticed that I can
only place RT saved searches on it. I have been using RTFM (svn version)
and AT-1.2.3 as well and have also saved searches in those. I saw in the
database that they are labelled differently and that explains why I
can’t select them for the homepage. Not to mention that the search URL
is different between systems.
I looked at Build.html but there are no callbacks in that file at all so
besides modifying the whole file there is no way to put other then
ticket searches on the homepage ;-((

Are there any plans to change this? or am I the first to notice this and
would find it a very useful addition.

Eventually I will make it so AT saved search will work on the startpage.

-Todd

3

Hello All,

I have been looking at modifying the RT startpage and noticed that I can
only place RT saved searches on it. I have been using RTFM (svn version)
and AT-1.2.3 as well and have also saved searches in those. I saw in the
database that they are labelled differently and that explains why I
can’t select them for the homepage. Not to mention that the search URL
is different between systems.
I looked at Build.html but there are no callbacks in that file at all so
besides modifying the whole file there is no way to put other then
ticket searches on the homepage ;-((

Are there any plans to change this? or am I the first to notice this and
would find it a very useful addition.

Eventually I will make it so AT saved search will work on the startpage.
Thats is very good news to me. I’ll keep on close eye on the at svn
repository.

Thanks,

Joop

Joop van de Wege JoopvandeWege@mococo.nl