RT 3.6 Internet Explorer window resize crashes browser

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that it is Downloading picture cb.gif or ct.gif from the server. This flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go to another browser and attempt to login to the site, I get a timeout error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is occurring.

The at a glance page formatting is not showing up correctly. The reminders and quick search boxes are on top of the 10 highest priority tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1 versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

I’m having the EXACT issue mentioned here. My backend is Debian Sarge
with MySql running RT3.6.

Just in case I didn’t send my e-mail in correctly, here is the original
e-mail I am referring to:

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.

If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

Just to add a couple of other things about this. The login screen in
Internet Explorer isn’t centered, its off to the left. Once logged in,
the text, bars, boxes, are noticeably larger than in Firefox (the boxes
start to overlap each other).

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
RamirezSent: Tuesday, July 18, 2006 8:59 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I’m having the EXACT issue mentioned here. My backend is Debian Sarge
with MySql running RT3.6.

Just in case I didn’t send my e-mail in correctly, here is the original
e-mail I am referring to:

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

I have seen this I think: It was when I added one of the LDAP overlays -
/path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth IE was worst
affected.

I took that out again as I needed the server running sharpish and
haven’t had time to retest to try and work out what was going on, but I
would check anything you have added into RT that is not in the 3.6
distribution.

Regards

John

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
RamirezSent: 18 July 2006 15:15
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Just to add a couple of other things about this. The login screen in
Internet Explorer isn’t centered, its off to the left. Once logged in,
the text, bars, boxes, are noticeably larger than in Firefox (the boxes
start to overlap each other).

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Tuesday, July 18, 2006 8:59 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I’m having the EXACT issue mentioned here. My backend is Debian Sarge
with MySql running RT3.6.

Just in case I didn’t send my e-mail in correctly, here is the original
e-mail I am referring to:

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

We have taken all reasonable precautions to ensure that no viruses are transmitted from FMG Support to any third party. FMG Support accept no responsibility for any damage or loss resulting directly or indirectly from the use of this e-mail or its contents.

This e-mail and any files transmitted with it are confidential and solely for the use of the addressee. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be unlawful. Opinions expressed in this e-mail are those of the individual and not those of the Company unless specifically indicated to that effect.

If you have received this e-mail in error please inform us and delete it from your mailbox and/or any other storage mechanism.

FMG Support Ltd T:0870 830 3830 mailto:support@fmgsupport.com.

Yup, that did it, I moved the Auth file to a different place, restarted
Apache, and formatting is back to normal within IE and I can resize the
window without issue…soooooo how do we make the Auth file work?
I’ll help with whatever I can, unfortunately I’m not much of a coder :(From: John Parker [mailto:johnp@fmgsupport.com]
Sent: Tuesday, July 18, 2006 11:58 AM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I have seen this I think: It was when I added one of the LDAP overlays -
/path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth IE was worst
affected.

I took that out again as I needed the server running sharpish and
haven’t had time to retest to try and work out what was going on, but I
would check anything you have added into RT that is not in the 3.6
distribution.

Regards

John

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: 18 July 2006 15:15
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Just to add a couple of other things about this. The login screen in
Internet Explorer isn’t centered, its off to the left. Once logged in,
the text, bars, boxes, are noticeably larger than in Firefox (the boxes
start to overlap each other).

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Tuesday, July 18, 2006 8:59 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I’m having the EXACT issue mentioned here. My backend is Debian Sarge
with MySql running RT3.6.
Just in case I didn’t send my e-mail in correctly, here is the original
e-mail I am referring to:
Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

We have taken all reasonable precautions to ensure that no viruses are
transmitted from FMG Support to any third party. FMG Support accept no
responsibility for any damage or loss resulting directly or indirectly
from the use of this e-mail or its contents.

This e-mail and any files transmitted with it are confidential and
solely for the use of the addressee. If you are not the intended
recipient, any disclosure, copying, distribution or any action taken or
omitted to be taken in reliance on this e-mail, is prohibited and may be
unlawful. Opinions expressed in this e-mail are those of the individual
and not those of the Company unless specifically indicated to that
effect.

If you have received this e-mail in error please inform us and delete it
from your mailbox and/or any other storage mechanism.

FMG Support Ltd T:0870 830 3830 mailto:support@fmgsupport.com.

Weirdnesses-of-weird, the same thing was happening to me. I pulled out
the HTML comment from the beginning of the autohandler/Auth file (""), though, and that fixed it. When
left in there, the comment is the first bit of HTML sent - before the
doctype declaration. A desperation move that worked, pleasantly enough,
but does anyone understand why this would break IE?

-Sean

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
RamirezSent: Tuesday, July 18, 2006 9:17 AM
To: John Parker; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Yup, that did it, I moved the Auth file to a different place, restarted
Apache, and formatting is back to normal within IE and I can resize the
window without issue…soooooo how do we make the Auth file work?
I’ll help with whatever I can, unfortunately I’m not much of a coder :frowning:

From: John Parker [mailto:johnp@fmgsupport.com]
Sent: Tuesday, July 18, 2006 11:58 AM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I have seen this I think: It was when I added one of the LDAP overlays -
/path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth IE was worst
affected.

I took that out again as I needed the server running sharpish and
haven’t had time to retest to try and work out what was going on, but I
would check anything you have added into RT that is not in the 3.6
distribution.

Regards

John

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: 18 July 2006 15:15
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Just to add a couple of other things about this. The login screen in
Internet Explorer isn’t centered, its off to the left. Once logged in,
the text, bars, boxes, are noticeably larger than in Firefox (the boxes
start to overlap each other).

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Tuesday, July 18, 2006 8:59 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I’m having the EXACT issue mentioned here. My backend is Debian Sarge
with MySql running RT3.6.

Just in case I didn’t send my e-mail in correctly, here is the original
e-mail I am referring to:

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

We have taken all reasonable precautions to ensure that no viruses are
transmitted from FMG Support to any third party. FMG Support accept no
responsibility for any damage or loss resulting directly or indirectly
from the use of this e-mail or its contents.

This e-mail and any files transmitted with it are confidential and
solely for the use of the addressee. If you are not the intended
recipient, any disclosure, copying, distribution or any action taken or
omitted to be taken in reliance on this e-mail, is prohibited and may be
unlawful. Opinions expressed in this e-mail are those of the individual
and not those of the Company unless specifically indicated to that
effect.

If you have received this e-mail in error please inform us and delete it
from your mailbox and/or any other storage mechanism.

FMG Support Ltd T:0870 830 3830 mailto:support@fmgsupport.com.

Sean W. Mahan
Network Administrator
smahan@smwm.com

    SMWM
    989 Market Street, 3rd Floor
    San Francisco, CA 94103
    415.882.3092 D
    415.882.7098 F
    www.smwm.com


    This e-mail is intended only for use and/or review of the 
    individual or entity to whom it is addressed and may be 
    for a limited purpose and/or confidential and/or privileged
    communication protected by law.  Any unauthorized use, 
    dissemination, distribution, disclosure or copying is strictly 
    prohibited. If you have received this communication in 
    error, please notify us immediately by return e-mail and 
    kindly delete this message from your system. Thank you in
    advance for your cooperation.

I think I do. It changes whether IE is in “quirks” mode or not. Hm.On Tue, Jul 25, 2006 at 04:11:10PM -0700, Sean W. Mahan wrote:

Weirdnesses-of-weird, the same thing was happening to me. I pulled out
the HTML comment from the beginning of the autohandler/Auth file (""), though, and that fixed it. When
left in there, the comment is the first bit of HTML sent - before the
doctype declaration. A desperation move that worked, pleasantly enough,
but does anyone understand why this would break IE?

-Sean


From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Tuesday, July 18, 2006 9:17 AM
To: John Parker; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Yup, that did it, I moved the Auth file to a different place, restarted
Apache, and formatting is back to normal within IE and I can resize the
window without issue…soooooo how do we make the Auth file work?
I’ll help with whatever I can, unfortunately I’m not much of a coder :frowning:

From: John Parker [mailto:johnp@fmgsupport.com]
Sent: Tuesday, July 18, 2006 11:58 AM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I have seen this I think: It was when I added one of the LDAP overlays -
/path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth IE was worst
affected.

I took that out again as I needed the server running sharpish and
haven’t had time to retest to try and work out what was going on, but I
would check anything you have added into RT that is not in the 3.6
distribution.

Regards

John

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: 18 July 2006 15:15
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Just to add a couple of other things about this. The login screen in
Internet Explorer isn’t centered, its off to the left. Once logged in,
the text, bars, boxes, are noticeably larger than in Firefox (the boxes
start to overlap each other).

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Tuesday, July 18, 2006 8:59 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I’m having the EXACT issue mentioned here. My backend is Debian Sarge
with MySql running RT3.6.

Just in case I didn’t send my e-mail in correctly, here is the original
e-mail I am referring to:


Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache



We have taken all reasonable precautions to ensure that no viruses are
transmitted from FMG Support to any third party. FMG Support accept no
responsibility for any damage or loss resulting directly or indirectly
from the use of this e-mail or its contents.

This e-mail and any files transmitted with it are confidential and
solely for the use of the addressee. If you are not the intended
recipient, any disclosure, copying, distribution or any action taken or
omitted to be taken in reliance on this e-mail, is prohibited and may be
unlawful. Opinions expressed in this e-mail are those of the individual
and not those of the Company unless specifically indicated to that
effect.

If you have received this e-mail in error please inform us and delete it
from your mailbox and/or any other storage mechanism.

FMG Support Ltd T:0870 830 3830 mailto:support@fmgsupport.com.



Sean W. Mahan
Network Administrator
smahan@smwm.com

    SMWM
    989 Market Street, 3rd Floor
    San Francisco, CA 94103
    415.882.3092 D
    415.882.7098 F
    www.smwm.com


    This e-mail is intended only for use and/or review of the 
    individual or entity to whom it is addressed and may be 
    for a limited purpose and/or confidential and/or privileged
    communication protected by law.  Any unauthorized use, 
    dissemination, distribution, disclosure or copying is strictly 
    prohibited. If you have received this communication in 
    error, please notify us immediately by return e-mail and 
    kindly delete this message from your system. Thank you in
    advance for your cooperation.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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