RT 3.6.6 on ubuntu 7.10

I am having a problem with rt-mailgate

I am using ubuntu 7.10… mysql as the database server and postfix for emails

I have my aliases set up as

rt: “|/etc/request-tracker3.6/rt-mailgate --queue general --action
correspond --url http://localhost/rt
rt-comment: “|/etc/request-tracker3.6/rt-mailgate --queue general --action
comment --url http://localhost/rt

if i try and send a mail to rt or rt-comment and then check mailq there is
an error msg,

(temporary failure. Command output: local: fatal: execvp
/etc/request-tracker3.6/rt-mailgate: No such file or directory)

There is a file there is i do ls -al

-rwxr-xr-x1 root root 801 2007-04-24 18:21 rt-mailgate

this is in /etc/request-tracker3.6/

I have had this working before and after a reinstall of the system it
refuses to regonise it.

Everything else in Rt works except sending to rt and rt-comment,

any help would be much appreciated,

Cheers,

Andy
View this message in context: http://www.nabble.com/RT-3.6.6-on-ubuntu-7.10-tp15976458p15976458.html

Check first line of the mailgate script, it’s a shebang string and
should point to your perl binary, something like:
#!/usr/bin/perl

As well check that script has x mode set.On Tue, Mar 11, 2008 at 4:11 PM, andywenaas andrew.fay@wenaas.co.uk wrote:

I am having a problem with rt-mailgate

I am using ubuntu 7.10… mysql as the database server and postfix for emails

I have my aliases set up as

rt: “|/etc/request-tracker3.6/rt-mailgate --queue general --action
correspond --url http://localhost/rt
rt-comment: “|/etc/request-tracker3.6/rt-mailgate --queue general --action
comment --url http://localhost/rt

if i try and send a mail to rt or rt-comment and then check mailq there is
an error msg,

(temporary failure. Command output: local: fatal: execvp
/etc/request-tracker3.6/rt-mailgate: No such file or directory)

There is a file there is i do ls -al

-rwxr-xr-x1 root root 801 2007-04-24 18:21 rt-mailgate

this is in /etc/request-tracker3.6/

I have had this working before and after a reinstall of the system it
refuses to regonise it.

Everything else in Rt works except sending to rt and rt-comment,

any help would be much appreciated,

Cheers,

Andy

View this message in context: http://www.nabble.com/RT-3.6.6-on-ubuntu-7.10-tp15976458p15976458.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Cheers for that - got RT up and running now!

Andy
IT Engineer
Wenaas UK LtdFrom: Ruslan Zakirov [mailto:ruz@bestpractical.com]
Sent: 11 March 2008 13:27
To: Andrew Fay
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.6.6 on ubuntu 7.10

Check first line of the mailgate script, it’s a shebang string and
should point to your perl binary, something like:
#!/usr/bin/perl

As well check that script has x mode set.

I am having a problem with rt-mailgate

I am using ubuntu 7.10… mysql as the database server and postfix for

emails

I have my aliases set up as

rt: “|/etc/request-tracker3.6/rt-mailgate --queue general --action
correspond --url http://localhost/rt
rt-comment: “|/etc/request-tracker3.6/rt-mailgate --queue general
–action comment --url http://localhost/rt

if i try and send a mail to rt or rt-comment and then check mailq
there is an error msg,

(temporary failure. Command output: local: fatal: execvp
/etc/request-tracker3.6/rt-mailgate: No such file or directory)

There is a file there is i do ls -al

-rwxr-xr-x1 root root 801 2007-04-24 18:21 rt-mailgate

this is in /etc/request-tracker3.6/

I have had this working before and after a reinstall of the system it

refuses to regonise it.

Everything else in Rt works except sending to rt and rt-comment,

any help would be much appreciated,

Cheers,

Andy

View this message in context:
http://www.nabble.com/RT-3.6.6-on-ubuntu-7.10-tp15976458p15976458.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Hi!

look if the postfix user is allowed to access the folder
with the script
“ls -ld /etc/request-tracker3.6”
And you can btw. simply check the rest with a

cat file_with_a_complete_mail | /etc/request-tracker3.6/rt-mailgate
–queue general --action correspond --url http://localhost/rt"

regards!

svenOn Di, 2008-03-11 at 06:11 -0700, andywenaas wrote:

I am having a problem with rt-mailgate

I am using ubuntu 7.10… mysql as the database server and postfix for emails

I have my aliases set up as

rt: “|/etc/request-tracker3.6/rt-mailgate --queue general --action
correspond --url http://localhost/rt
rt-comment: “|/etc/request-tracker3.6/rt-mailgate --queue general --action
comment --url http://localhost/rt

if i try and send a mail to rt or rt-comment and then check mailq there is
an error msg,

(temporary failure. Command output: local: fatal: execvp
/etc/request-tracker3.6/rt-mailgate: No such file or directory)

There is a file there is i do ls -al

-rwxr-xr-x1 root root 801 2007-04-24 18:21 rt-mailgate

this is in /etc/request-tracker3.6/

I have had this working before and after a reinstall of the system it
refuses to regonise it.

Everything else in Rt works except sending to rt and rt-comment,

any help would be much appreciated,

Cheers,

Andy