RT 3.6.6 and RTFM 2.2.1: no "content" field

RT Users
1

Hello.
I’ve successfully installed RTFM in my RT as descibed in RTFM’s README:

  1. Once RT appears to be happily installed, cd into the directory you
    unpacked RTFM into.
  2. perl Makefile.PL
  3. make install
  4. make initdb
  5. stop and start your web server

After this RTFM’s menu item appeared in RT in main menu and in
configuration and I am able to manage classes, rights and custom
fields without any problems or error messages.
Only problem is that there is no “content” field in create/edit form.
Eg: I can create or edit all fields in article except of content.
(screenshot http://img95.imageshack.us/img95/7601/screenshotrq7.png)
Any suggestions of similar situations, please?

Alexander

2

Hello.
I’ve successfully installed RTFM in my RT as descibed in RTFM’s
README:

  1. Once RT appears to be happily installed, cd into the directory you
    unpacked RTFM into.
  2. perl Makefile.PL
  3. make install
  4. make initdb
  5. stop and start your web server

After this RTFM’s menu item appeared in RT in main menu and in
configuration and I am able to manage classes, rights and custom
fields without any problems or error messages.
Only problem is that there is no “content” field in create/edit form.
Eg: I can create or edit all fields in article except of content.
(screenshot ImageShack - Best place for all of your image hosting and image sharing needs)
Any suggestions of similar situations, please?

In RTFM, “Content” is just a custom field. Go into the admin UI and
you can set one up.

Best,
Jesse

3

IIRC, you need to create custom fields and assign them to classes.

AlexanderAD wrote:

Hello.
I’ve successfully installed RTFM in my RT as descibed in RTFM’s README:

  1. Once RT appears to be happily installed, cd into the directory you
    unpacked RTFM into.
  2. perl Makefile.PL
  3. make install
  4. make initdb
  5. stop and start your web server

After this RTFM’s menu item appeared in RT in main menu and in
configuration and I am able to manage classes, rights and custom
fields without any problems or error messages.
Only problem is that there is no “content” field in create/edit form.
Eg: I can create or edit all fields in article except of content.
(screenshot ImageShack - Best place for all of your image hosting and image sharing needs)
Any suggestions of similar situations, please?

–
Alexander

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4

I’ve successfully installed RTFM in my RT as descibed in RTFM’s
README:

  1. Once RT appears to be happily installed, cd into the directory you
    unpacked RTFM into.
  2. perl Makefile.PL
  3. make install
  4. make initdb
  5. stop and start your web server

After this RTFM’s menu item appeared in RT in main menu and in
configuration and I am able to manage classes, rights and custom
fields without any problems or error messages.
Only problem is that there is no “content” field in create/edit form.
Eg: I can create or edit all fields in article except of content.
(screenshot ImageShack - Best place for all of your image hosting and image sharing needs)
Any suggestions of similar situations, please?

If you continue reading the README, after the upgrade instructions
it explains that you need to make a Custom Field that will hold
your content.

-kevin

5

Thank you all :slight_smile: